Business Development Manager

Job Description – Business Development Manager

Organization: Galaxy Multistate Multipurpose Co-operative Society Limited

Department: Business Development / Sales

Job Title: Business Development Manager (BDM)

Industry: Co-operative Banking / Financial Services

Employment Type: Full-Time

Reports To: Branch Manager / Regional Manager / Senior Management

Location: Branch / Assigned Territory

Job Summary

The Business Development Manager will be responsible for driving business growth for Galaxy Multistate Multipurpose Co-operative Society Limited by acquiring new customers/members, developing business relationships, promoting the organization's financial products and services, and achieving assigned business targets.

The role involves field sales, customer acquisition, relationship management, market development, lead generation, and coordination with branch teams to ensure excellent customer service and sustainable business growth.

Key Responsibilities

1. Business Development & Sales

Develop and implement strategies to achieve assigned business and revenue targets.

Identify and acquire new customers, members, depositors, borrowers, and business clients.

Generate leads through field visits, references, networking, local market activities, and other approved channels.

Promote the organization's products and services in accordance with applicable policies and regulations.

Develop business opportunities within the assigned geographical area.

Build relationships with individuals, professionals, traders, SMEs, institutions, and other potential customers.

Maintain a healthy sales pipeline and ensure timely follow-up with prospective customers.

Conduct regular market visits to identify new business opportunities.

2. Customer & Member Relationship Management

Develop and maintain strong relationships with existing and prospective customers/members.

Understand customer requirements and recommend suitable products/services.

Ensure timely resolution or escalation of customer queries and service issues.

Encourage customer retention, repeat business, and referrals.

Maintain regular communication with key customers and business associates.

3. Product Promotion

Promote applicable society/banking products such as:

Savings and deposit products

Recurring/fixed deposit schemes

Loan and credit products

Membership-related products/services

Other financial products and services offered by the organization

Explain product features, eligibility, documentation, terms, and applicable charges clearly to customers.

Ensure that all product communication is accurate and compliant with organizational guidelines.

4. Loan & Credit Business Support

Identify prospective loan/credit customers and generate qualified leads.

Assist customers in understanding loan eligibility and documentation requirements.

Coordinate with the concerned branch/credit team for processing of applications.

Follow up on pending documentation and application requirements.

Maintain regular contact with customers throughout the application process.

Support post-disbursement relationship management as assigned.

Follow organizational procedures relating to customer verification, documentation, and credit processes.

5. Field Sales & Market Development

Conduct regular field visits to assigned markets and customer locations.

Develop a network of local contacts, referral sources, and business associates.

Participate in promotional campaigns, customer meetings, seminars, and awareness programs.

Study competitor activities and provide market feedback to management.

Identify underserved customer segments and potential new markets.

6. Target & Performance Management

Achieve monthly, quarterly, and annual business targets assigned by management.

Prepare daily/weekly sales activity and performance reports.

Track leads, conversions, customer acquisition, deposits, loan referrals, and other assigned business parameters.

Analyze performance and develop corrective action plans where required.

Maintain accurate records of customer interactions and business opportunities.

7. Compliance & Professional Conduct

Follow all organizational policies, procedures, internal controls, and applicable regulatory requirements.

Ensure that customer information and organizational data are kept confidential.

Do not make unauthorized commitments, representations, or promises to customers.

Ensure proper documentation and transparent communication in all customer dealings.

Escalate suspicious, unusual, or potentially non-compliant activities to the appropriate authority.

Maintain high standards of integrity, ethics, and professional conduct.

Educational Qualifications

Bachelor's degree in Business Administration, Commerce, Finance, Marketing, Economics, or a related field preferred.

Candidates with relevant banking, financial-services, sales, or business-development experience may also be considered.

Experience

2–5 years of experience in business development, sales, banking, NBFC, co-operative society, financial services, insurance, or a related industry preferred.

Experience in field sales and customer acquisition will be an advantage.

Candidates with strong local market knowledge and proven sales ability may be considered.

Required Skills

Strong sales and business-development skills.

Excellent communication and interpersonal abilities.

Customer relationship management skills.

Good negotiation and convincing skills.

Strong networking and lead-generation abilities.

Target-oriented and self-motivated approach.

Good knowledge of the local market.

Ability to conduct field visits and meet customers/business prospects.

Basic computer knowledge, including MS Office and CRM/software applications.

Ability to prepare sales reports and maintain customer records.

Strong follow-up and time-management skills.

Key Performance Indicators (KPIs)

Performance may be evaluated based on:

Achievement of monthly/quarterly business targets.

New customer/member acquisition.

Deposit mobilization and other applicable business volumes.

Qualified loan/credit lead generation.

Customer retention and relationship development.

Lead-to-customer conversion ratio.

Revenue/business contribution.

Field activity and market coverage.

Quality and accuracy of documentation.

Compliance with organizational policies and procedures.

Personal Attributes

The ideal candidate should be:

Honest and trustworthy.

Energetic and result-oriented.

Customer-focused.

Confident and presentable.

Proactive and willing to work in the field.

Good at networking and relationship building.

Disciplined and organized.

Comfortable working with sales targets.

Able to work independently as well as with a branch/team.

Job Requirements

Position: Business Development Manager

Experience: 2–5 years preferred

Qualification: Graduate / MBA or relevant qualification preferred

Job Type: Full-Time

Work Mode: Branch + Field Work

Reporting: Branch Manager / Regional Manager

Travel: Local travel and customer visits as required

Note: The Business Development Manager will be responsible for achieving assigned targets while ensuring that all customer dealings, documentation, product promotion, and business activities are carried out in accordance with the organization's policies and applicable laws/regulations.