CRM Manager

Job PurposeTo manage the complete customer journey from lead generation and sales to booking, post-sales support, legal documentation and home-loan coordination, ensuring a smooth customer experience and timely closure of all activities.

• Key ResponsibilitiesGenerate, manage and follow up on property sales leads.
• Understand customer requirements and conduct site visits.
• Present project details, pricing, payment plans and offers.
• Convert qualified leads into bookings and achieve sales targets.
• Maintain accurate customer and lead data in CRM.
• Manage post-sales customer communication and follow-ups.
• Coordinate with Legal & CRM teams for agreements, documentation and registration.
• Coordinate with banks/financial institutions for home-loan processing, sanctions and disbursements.
• Support and follow up for APF (Approved Project Finance) of projects with banking partners.
• Coordinate with Accounts, Legal, Project and CRM teams for customer requirements.
• Maintain trackers for leads, bookings, documentation, loans, APF and customer pending actions.
• Prepare regular sales and customer-status reports.
• Skills & ExperienceExcellent communication and customer-handling skills.
• Strong sales, follow-up and negotiation skills.
• Good coordination and documentation abilities.
• Proficiency in MS Office and CRM systems.
• Real estate, banking, home-loan or customer relationship experience preferred.
• Graduate preferred; relevant experience will be considered.

Ideal CandidateA proactive and organised professional who can independently manage Sales + CRM + Post-Sales + Legal + Banking coordination and ensure that customer requirements are followed through to completion.