Customer Relations Officer

Public Relations Officer (PRO)Job SummaryWe are looking for a confident and well-connected Public Relations Officer (PRO) to manage communication and relationships with clients, visitors, business partners, media, and other external stakeholders. The candidate will be responsible for maintaining a positive public image of the organization, coordinating with external parties, and supporting the company’s communication and relationship-building activities.

• Key ResponsibilitiesBuild and maintain positive relationships with clients, customers, business partners, and external stakeholders.
• Represent the organization professionally when interacting with visitors, clients, government officials, vendors, and other external parties.
• Handle enquiries and provide appropriate information about the organization, its services, and activities.
• Coordinate meetings, visits, events, and other external communication activities.
• Develop and maintain strong professional networks and relationships.
• Handle public enquiries and concerns professionally and ensure timely resolution or escalation.
• Coordinate with internal departments to collect and share relevant information with external stakeholders.
• Support the organization in maintaining a positive public image and professional reputation.
• Prepare and coordinate official communication, letters, notices, and other PR-related documentation.
• Assist in organizing corporate events, meetings, exhibitions, promotional activities, and public engagements.
• Maintain records of important contacts, meetings, communications, and PR activities.
• Coordinate with media representatives or external communication agencies when required.
• Monitor feedback from clients and external stakeholders and communicate important concerns to management.
• Maintain confidentiality of company information and follow organizational communication guidelines.
• RequirementsPrevious experience in Public Relations, Client Relations, Corporate Communications, Government Liaison, or a similar role will be preferred.
• Excellent verbal and written communication skills.
• Confident and professional personality with strong interpersonal skills.
• Strong relationship-building and networking abilities.
• Good negotiation, coordination, and problem-solving skills.
• Ability to communicate professionally with people from different backgrounds.
• Good knowledge of MS Office, email, and basic documentation.
• Ability to handle multiple responsibilities and work independently.
• Willingness to travel or attend external meetings/events when required.
• Key SkillsPublic Relations
• Client Relationship Management
• Corporate Communication
• Stakeholder Management
• Networking
• Government / External Liaison
• Event Coordination
• Communication Skills
• Negotiation
• Problem Solving
• Professional Representation