Front Office Executive

Job Role: Front Office Executive

Department: Front Office / Operations

Experience: 2+ years

Location: Multiple locations

About the Organization We believe exceptional hospitality begins at the front desk. Our teams are empowered to take ownership, deliver service excellence, and build long-lasting guest relationships in a fast-paced and people-driven environment.

Role Overview The Front Office Executive oversees daily front office activities, ensures service quality, and supports the front office team in delivering consistent guest experiences.

Responsibilities • Manage daily front office operations and guest handling • Ensure smooth check-in/check-out and reservation processes • Address guest concerns and ensure timely resolution • Train and guide Front Office Associates • Coordinate with housekeeping, F&B, and maintenance teams • Monitor service quality and guest satisfaction scores • Prepare daily reports and maintain shift handovers • Ensure SOPs and brand standards are followed Qualifications • 1–2 years of front office experience in hospitality • Strong communication and interpersonal skills • Hands-on experience with PMS and billing systems • Ability to handle pressure and multitask • Leadership mindset with attention to detail

Requirements: • Degree in Hotel Management or Hospitality • Some experience in hotel operations • Strong leadership, financial, and communication skills

Benefits: • Free Accommodation + Food • PF & Medical Insurance • Retention Bonus of ₹ 10,500 after completion of 1 year • Attractive salary with career growth opportunities