Automotive Service Advisor

Key Responsibilities

1. Customer Handling

* Receive customers and understand their vehicle/service requirements.

* Prepare accurate job cards with complete customer and vehicle details.

* Explain the service/repair requirements, estimated costs and timelines to customers.

* Provide regular updates regarding vehicle status and delivery.

* Handle customer queries and complaints professionally.

2. Vehicle Inspection & Service Coordination

* Conduct preliminary inspection of EV two-wheelers and identify service requirements.

* Coordinate with technicians for diagnosis, repairs and periodic maintenance.

* Ensure proper inspection of battery, motor, controller, charging system, brakes, tyres, suspension, electrical and other components.

* Ensure all jobs mentioned on the job card are completed before delivery.

* Conduct a final quality check before handing over the vehicle.

3. Warranty & Insurance

* Identify warranty-related complaints and coordinate warranty claim processing.

* Ensure proper documentation and photographs for warranty claims.

* Coordinate with the OEM for technical approvals, parts and warranty-related issues.

* Assist customers with insurance-related repair processes when required.