Customer Care Associate

Customer Support Associate –

Key Responsibilities

1. Handle Seller Contacts & Provide End-to-End Support

2. Support Sellers Across the Complete Seller Journey

3. Diagnose Issues & Deliver Accurate Resolution

4. Deliver a Strong Seller Experience

5. Meet Individual Quality, Productivity & SLA Expectations

6. Follow Process, Policy, Security & Compliance Requirements

7. Manage Escalations & Exceptions Appropriately

8. Maintain Accurate Case Documentation & Records

9. Capture Contact Drivers & Voice of Seller

10.Contribute to Continuous Improvement & Team Success

Ideal Candidate:

• Experience in E-Commerce, Seller Support, Customer Support, Contact Center, BPO, or a similar customer-facing environment is preferred.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally with sellers.
• Strong customer/seller service orientation with empathy, active listening, and ownership.
• Ability to understand, troubleshoot, and resolve process-related queries accurately.
• Comfortable working in a high-volume, target-driven environment.
• Strong attention to detail and ability to follow defined processes and policies.
• Ability to navigate multiple systems, tools, knowledge bases, and case-management platforms.
• Strong problem-solving and decision-making skills within defined authority levels.
• Ability to manage difficult interactions and maintain professionalism under pressure.
• Willingness to learn new products, processes, systems, and policy changes quickly.
• Strong accountability for individual quality, productivity, attendance, and overall performance.
• Proactive mindset with the ability to identify seller pain points and contribute meaningful operational feedback.

5.5 Days working.

Rotational shift and Week off.

Location is Pune.