Customer Support Executive
Black Cats Hr Consulting Private LimitedFixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Walk-in interview
Date: 01 Sep 2026 - 15 Sep 2026 | Time: 10.00 am - 04.00 pm...
28 applicants
Benefits include: PF, ESI (ESIC)
Job Description
· Handle Inquiries: Answer inbound/outbound customer inquiries via email, voice, chat (and other media) by diagnosing product issues and taking appropriate actions.
· Ticket Assignment: Use technology (software like Sales Force, SAP) to assign requests / tickets to the relevant field team for resolution.
· Procedure Implementation: Assist in implementing procedures to maximize uptime on email, phone coverage.
· Customer Communication: Update customers via phone about the status of their complaints and seek exact impact details to convey to the resolution team.
· Complaint Management: Open service calls, follow up with the field team and other internal departments for resolution, and ensure customer complaints are addressed.
· Escalation: Escalate unresolved issues according to the escalation matrix and ensure timely resolution.
· Technical Understanding: Read and understand technical publications, diagrams, and specification documents.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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