E-Commerce Executive

we have other vacancies as well for part time in retail salles executive in CIY

Woollen House is an e-commerce brand for yarn, knitting, crochet and related creative supplies. We are building a

clean, reliable and well-organised online business where customers receive the right products, packed well, and

delivered on time.

Role Summary

We are hiring an E-commerce Operations & Systems Executive to manage end-to-end e-commerce operations for

Woollen House. The person will handle daily orders, dispatch, returns, product listings and basic inventory coordination.

Along with this, the person will also help create SOPs, training checklists and audit checklists for Woollen House and

other group businesses.

This role is not only a packing or dispatch role. We need someone who can work fast, avoid mistakes, use computers

properly, document work clearly and help build better systems.

Key Responsibilities

1. E-commerce Order Operations

- Process daily online orders correctly and on time.

- Pick, check, pack and dispatch orders with proper care.

- Make sure yarn colours, quantities, variants and SKUs are not mixed up.

- Generate invoices, shipping labels and tracking details.

- Coordinate with courier / shipping partners when needed.

- Maintain clean packing standards and reduce damage or wrong dispatches.

2. Returns, Exchanges and Order Issues

- Handle customer returns and exchanges as per company process.

- Inspect returned products and update whether they can be restocked.

- Record return reasons and repeated issues.

- Coordinate with the team for wrong item, damaged item, missing item or delivery issues.

3. Product Listings and Catalog Work

- Create and update product listings on Shopify and other platforms if required.

- Update product names, descriptions, prices, images, variants and stock details.

- Check listings for spelling errors, wrong prices, wrong images or missing information.

- Maintain clean product data for yarn colours, weight, material, needle size, category and other product details.

4. Inventory Coordination

- Track stock used for online orders.

- Report low stock, stock mismatch and fast-moving products.

- Keep dispatch area and stock area organised.

- Help with basic stock checks when required.