E-Commerce Executive

E-commerce Executive — Veya Pvt. Ltd.Company: Veya Pvt. Ltd.

Position: E-commerce Executive

Employment Type: Full-Time

Experience: 2–3 years preferred

Location: Viman Nagar, Pune

About the RoleVeya Pvt. Ltd. is looking for a hands-on and detail-oriented E-commerce Executive to manage and grow the brand's online sales across Amazon, the company website and other e-commerce marketplaces.

The role will involve day-to-day marketplace management, product listings, inventory coordination, promotions, order management, campaign execution, customer experience and performance tracking.

The ideal candidate should have a strong understanding of e-commerce operations and be comfortable working with data, marketplaces, vendors and internal teams.

• Key ResponsibilitiesMarketplace ManagementManage company's presence across Amazon and other relevant marketplaces.
• Maintain and update product listings, descriptions, images, pricing and product information.
• Ensure all listings are accurate, complete and optimised for search and conversions.
• Manage product catalogue, SKUs, variations and attributes.
• Monitor product visibility, ranking and availability.
• Coordinate with marketplace teams/support for listing or account-related issues.
• Amazon ManagementManage day-to-day activities on Amazon Seller Central / Vendor Central, as applicable.
• Monitor sales, orders, inventory, pricing and product performance.
• Optimise product titles, bullet points, descriptions, backend keywords and A+ content.
• Coordinate with the creative team for product images, banners and A+ content.
• Monitor Amazon ratings, reviews and customer feedback.
• Track Buy Box, product ranking and overall listing health.
• E-commerce WebsiteManage day-to-day updates on the website.
• Add/update products, pricing, offers, banners and promotional content.
• Ensure product pages are accurate and conversion-friendly.
• Coordinate with the website/development team for technical issues.
• Monitor website orders, payment status and customer journey.
• Identify opportunities to improve website conversion and average order value.
• Orders & OperationsMonitor daily online orders and ensure timely processing.
• Coordinate with warehouse/operations and logistics partners for order fulfilment.
• Track shipments, deliveries, cancellations, returns and replacements.
• Resolve order-related issues and ensure a smooth customer experience.
• Maintain accurate order and inventory records.
• Inventory ManagementMonitor inventory levels across marketplaces and warehouse.
• Identify fast-moving and slow-moving products.
• Coordinate with the operations team to avoid stock-outs.
• Maintain inventory trackers and provide regular stock updates.
• Plan inventory requirements based on sales trends and upcoming campaigns.
• Promotions & SalesPlan and execute marketplace promotions, discounts and offers.
• Coordinate with the marketing team for Amazon sale events, festive campaigns and brand promotions.
• Set up promotional offers and ensure correct pricing across platforms.
• Monitor campaign performance and identify opportunities to improve sales.
• Track competitor pricing, promotions and marketplace activity.
• E-commerce MarketingCoordinate with the digital marketing team for traffic and conversion campaigns.
• Support Amazon Ads / sponsored product campaigns and monitor performance.
• Work with the creative team on banners, product creatives and promotional assets.
• Coordinate influencer and social media campaigns that drive traffic to e-commerce platforms.
• Suggest ideas to improve online visibility and sales.
• Analytics & ReportingTrack daily, weekly and monthly e-commerce sales.
• Monitor key metrics including:
• Revenue
• Orders
• Conversion rate
• Average order value
• Product-wise sales
• Return rate
• Advertising performance
• Marketplace fees
• Prepare regular e-commerce performance reports.
• Analyse sales trends and provide actionable recommendations.
• Maintain accurate dashboards and trackers.
• Customer ExperienceMonitor customer reviews, ratings and feedback.
• Identify recurring customer issues and coordinate with relevant teams to resolve them.
• Track returns, refunds and complaints.
• Work towards improving overall customer satisfaction and product ratings.
• Skills RequiredStrong understanding of e-commerce operations and marketplace management.
• Experience with Amazon Seller Central is preferred.
• Good knowledge of Excel/Google Sheets.
• Strong analytical and numerical skills.
• Good understanding of product listings, SEO and marketplace search.
• Knowledge of Amazon Ads is an advantage.
• Strong attention to detail.
• Good communication and coordination skills.
• Ability to manage multiple tasks and deadlines.
• Problem-solving and ownership mindset.

Ideal CandidateWe are looking for someone who:

• Is hands-on and highly organised.
• Can independently manage day-to-day e-commerce operations.
• Is comfortable working with numbers, reports and sales data.
• Understands that small listing, pricing or inventory errors can directly impact sales.
• Takes ownership of marketplace performance.
• Can coordinate effectively with marketing, creative, warehouse, logistics and customer service teams.
• Keeps up with Amazon trends, marketplace updates, competitor activity and e-commerce best practices.
• Has an interest in beauty, haircare, FMCG, D2C or personal-care brands.

QualificationsA degree in E-commerce, Marketing, Business Administration, Digital Marketing or a related field is preferred.

Relevant e-commerce certifications or marketplace experience will be an advantage.