Educational Counsellor

We are looking for an active and convincing Educational Counselor. In this role, your main goal is to connect with parents and students, explain our courses clearly, invite them for center visits or online webinars, and convert inquiries into confirmed admissions.

Key Responsibilities:

• Call Parents and Leads: Make outbound calls to parents and students who show interest in our coaching programs.
• Explain Courses: Explain syllabus details, batch schedules, faculty highlights, and teaching methods in simple, convincing language.
• Invite for Meetings: Motivate parents and students to visit the coaching center for face-to-face counseling sessions.
• Drive Webinar Attendance: Follow up with parents to ensure they register and attend scheduled online webinars and orientation sessions.
• Close Admissions: Guide parents through fee structures, address their concerns or hesitations, and confirm course enrollments.
• Regular Follow-ups: Maintain regular contact with undecided leads through calls and WhatsApp messages until a clear decision is made.
• Maintain Calling Records: Update lead statuses, call notes, and confirmed admissions daily in Excel or CRM sheets.

Requirements and Qualifications

• Experience: Freshers are welcome to apply. Candidates with 0 to 2+ years of experience in telecalling, admission counseling, or customer support will also be considered.
• Language Skills: Fluent Marathi and Hindi for parent communication; working knowledge of English (B1 level).
• Own Laptop: Must have their own working laptop (preferred/required for daily calling records and webinar coordination).
• Convincing Ability: Strong telephone etiquette with the ability to handle parent objections politely and effectively.
• Results-Oriented: Target-driven mindset focused on meeting weekly and monthly admission numbers.
• Computer Skills: Good working knowledge of MS Excel, Google Sheets, and WhatsApp Business.

Key Skills:

• Persuasion and sales closing skills
• Active listening and polite tone
• Persistent and timely follow-up discipline
• Handling high call volumes daily

Probation Period Terms & Instructions (3 Months)

• Duration: The candidate will be on a 3-month probation period starting from the date of joining.
• Performance Targets: Confirmation of employment will strictly depend on meeting daily calling targets, follow-up consistency, and monthly admission conversions.
• Evaluation Criteria:
• Punctuality, discipline, and daily lead sheet updates.
• Quality of communication during parent calls and center counseling.
• Number of center visits arranged and final admissions closed.
• Notice Period During Probation: Either party can terminate the employment with a shorter notice period (e.g., 15 to 30 days) if performance or conduct does not meet expectations.
• Confirmation: On successful completion of 3 months and satisfactory performance review, the candidate will be confirmed as a permanent team member.