Patient Coordinator & Relationship Executive

Patient Coordinator & Relationship Executive

SculptDerma – Premium Aesthetic & Plastic Surgery Clinic | Pune

Job Description

SculptDerma is looking for a confident, well-spoken and result-oriented Patient Coordinator & Relationship Executive to manage patient enquiries, coordinate consultations and ensure an excellent patient experience throughout their journey with the clinic.

The candidate will be responsible for both telephonic patient handling and in-clinic coordination, along with converting enquiries into consultation appointments.

1. Key ResponsibilitiesHandle incoming enquiries through WhatsApp, telephone, Instagram, Google and other platforms.
2. Make outbound calls to new and existing leads and conduct regular follow-ups.
3. Explain available treatments, procedures and consultation options to prospective patients.
4. Convert enquiries into video, audio and physical consultation appointments.
5. Coordinate patient appointments with doctors and manage daily patient schedules.
6. Assist patients during clinic visits and ensure a smooth patient experience.
7. Follow up with patients after consultations regarding treatment decisions and bookings.
8. Maintain patient records, lead databases and daily enquiry reports.
9. Reactivate old leads and follow up with patients who have not proceeded with treatment.
10. Coordinate with doctors, technicians and the clinic team for smooth patient management.

• Candidate Requirements1–3 years of experience in telecalling, customer relations, sales, healthcare or hospitality preferred.
• Excellent verbal communication in English, Hindi and Marathi.
• Good interpersonal, convincing and follow-up skills.
• Basic computer knowledge and familiarity with WhatsApp Business and Excel.
• Pleasant personality, professional attitude and patient-handling abilities.
• Ability to manage multiple responsibilities and work towards targets.

What We Are Looking ForSomeone who is organised, proactive, responsible and genuinely enjoys interacting with people. The candidate should be comfortable with both calling prospective patients and personally coordinating patients at the clinic.

Employment Type: Full-time

Location: Pune

Salary: 20000 -30000 (+ Performance incentive) As per experience and suitability

Join SculptDerma and become part of a premium, doctor-led aesthetic healthcare team.