Property Manager

Job Description — Female Property ManagerStaaySocial, Wagholi, PunePosition: Property Manager / Guest Relations Manager

Location: Wagholi, Pune

Gender: Female

Employment Type: Full-time

Experience: 1–3 years preferred; freshers with strong communication skills may also apply

About StaaySocialStaaySocial is a premium stay and accommodation property in Wagholi, Pune, focused on providing guests with a comfortable, clean, safe and welcoming stay experience.

We are looking for a smart, confident and well-presented female Property Manager who can take ownership of the day-to-day guest experience and property operations.

Key ResponsibilitiesGuest Management

• Welcome guests and ensure a smooth check-in and check-out experience.
• Communicate with guests through phone, WhatsApp and other booking platforms.
• Handle guest queries, requests and complaints professionally.
• Maintain excellent relationships with guests and encourage positive reviews.
• Follow up with enquiries and convert enquiries into bookings.

Property Management

• Ensure rooms and common areas are clean, well-maintained and guest-ready.
• Conduct regular property inspections.
• Coordinate with housekeeping, maintenance and other service providers.
• Ensure linen, toiletries and other guest essentials are adequately stocked.
• Identify and report maintenance issues promptly.
• Maintain high standards of cleanliness, presentation and hospitality.

Booking & Enquiry Management

• Respond quickly to booking enquiries.
• Maintain the property booking calendar and occupancy information.
• Coordinate check-ins, check-outs, extensions and cancellations.
• Follow up on leads generated through Google, WhatsApp, social media and other channels.
• Assist in improving occupancy and revenue through effective enquiry handling.

Daily Operations

• Maintain daily operational records.
• Coordinate staff schedules and work allocation.
• Monitor housekeeping quality.
• Handle payments and basic billing/reconciliation when required.
• Ensure property rules and operating procedures are followed.

Candidate ProfileWe are looking for someone who is:

• Female, confident and presentable
• Friendly, polite and naturally hospitable
• Excellent at communicating with guests
• Comfortable speaking English, Hindi and Marathi
• Comfortable using WhatsApp, smartphones and basic computer applications
• Good at handling difficult situations calmly
• Organised, responsible and able to work independently
• Proactive and willing to take ownership rather than simply follow instructions
• Comfortable coordinating housekeeping and maintenance teams
• Able to work flexible hours, including weekends and holidays when required

Important QualitiesGuest-first attitude | Communication | Ownership | Discipline | Problem-solving | Professional appearance | Attention to detail

The ideal candidate should understand that the role is not just about managing a property — it is about managing the complete guest experience.

• What We OfferCompetitive salary based on experience and capability
• Performance incentives based on occupancy, guest satisfaction and bookings
• Professional and friendly work environment
• Opportunity to grow with a developing hospitality brand
• Training and exposure to property management, hospitality and customer relation
• Interested candidates can send their CV along with a recent photograph and a short introduction explaining why they would be suitable for the role.

Location: StaaySocial, Wagholi, Pune