Receptionist / Front Office Executive

Purpose of the Role

To create a warm and welcoming first impression for every guest, ensure smooth check-in/check-out, handle guest queries efficiently, and coordinate front office operations for excellent guest satisfaction.

Key Responsibilities :

• Guest Interaction & Service : Welcome guests courteously upon arrival and assist with check-in and check-out processes.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Maintain a high level of knowledge about hotel facilities, local attractions, and travel routes.
• Ensure smooth coordination between housekeeping, F&B, and other departments for guest needs.
• Upsell room categories and services to maximize revenue.
• Front Desk Operations: Operate the PMS (Property Management System) efficiently — check-in, check-out, billing, and room allocation.
• Maintain accurate guest records, reservations, and room status reports.
• Manage daily cash float, receipts, and deposit processes.
• Ensure compliance with all security, safety, and audit requirements.
• Handle corporate bookings and coordinate with travel agents / OTA partners when required.
• Communication & Coordination: Liaise with housekeeping for room readiness and maintenance issues.
• Coordinate with night audit and accounts for daily revenue closure.
• Maintain daily logbooks and shift handovers clearly.
• Report VIP arrivals, special requests, and repeat guests to management.
• Skills & Attributes: Pleasant personality with strong communication and interpersonal skills.
• Excellent grooming and body language.
• Good command over English, Hindi, and local language (Marathi preferred).
• Tech-savvy and familiar with PMS software (e.g., IDS, eZee, Opera, Cloudbeds).
• Ability to handle stress, multitask, and maintain composure during busy periods.

Qualifications & Experience:

• Graduate / Diploma in Hotel Management or equivalent.
• 1–3 years of front office or guest relations experience (freshers with good communication can be considered).
• Previous experience in a 3-star or above property preferred.
• Compensation & Perks Salary: ₹14,000 – ₹22,000 per month (depending on experience & property category).
• Complimentary duty meals, uniforms, and accommodation (if applicable).
• Incentives on upselling and guest satisfaction scores.
• Growth opportunities within the hotel group.
• KPIs (Performance Indicators)Guest satisfaction / feedback ratings.
• Accuracy of billing and night audit reports.
• Average upselling per month.
• Complaint resolution time.
• Check-in/check-out efficiency.