The-Connections ITES Business Services Pvt Ltd

Team Leader

The-Connections ITES Business Services Pvt Ltd
Agarkar Nagar, Pune
₹50,000 - ₹70,000 monthly*

Fixed

₹50,000 - ₹65,000

Average Incentives*

₹5,000

Earning Potential

₹70,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

82 applicants

82 applicants

Benefits include: PF, Laptop, ESI (ESIC)

Benefits include: PF, Laptop, ESI (ESIC)

Job Description

Team Leader/ Assistant Manager – Inbound/OutboundLocation: Pune Camp | Job Type: Full-time

  • Key ResponsibilitiesManage, coach, and motivate the team to achieve KPIs and targets.
  • Monitor productivity, quality, SLA, and customer satisfaction.
  • Handle escalations and ensure timely resolution.
  • Conduct team meetings, performance reviews, and training.
  • Prepare performance reports and support process improvements.
  • RequirementsMinimum 1 year of experience in a call centre/customer service role.
  • Leadership/team-handling experience preferred.
  • Excellent communication skills in English, Hindi
  • Strong leadership, problem-solving, and reporting skills.
  • Basic knowledge of CRM, MS Office, and call-centre tools.

Job role

Work location
Work locationSadhu Vaswani Chowk, Agarkar Nagar, Pune, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationGraduate
Skills
SkillsSales, B2B Customers, B2C Customers, International BPO, Voice Process
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameThe-Connections ITES Business Services Pvt Ltd
Address
AddressSadhu Vaswani Chowk, Agarkar Nagar, Pune, Maharashtra, India
Job posted by The-Connections ITES Business Services Pvt Ltd

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You can expect a minimum salary of 50,000 INR and can go up to 70,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 10 Nov 2026. For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!