Warehouse Manager

We are looking for an experienced Warehouse Manager to run our warehouse end to end, from the moment stock arrives to the moment it reaches the customer. You will own inbound and outbound operations, dispatch, inventory accuracy, damage handling, and day-to-day coordination with customers and transporters.

The ideal candidate is hands-on, organized, and comfortable with both the floor and the paperwork. You will keep stock accurate, orders moving on time, and problems resolved before they reach the customer.

Key Responsibilities

1. Overall Warehouse ManagementTake full ownership of warehouse operations, including layout, storage, safety, and housekeeping

• Plan manpower rostering, shifts, and task allocation for the team
• Set up and enforce standard operating procedures (SOPs) for receiving, storage, picking, packing, and dispatch
• Monitor warehouse KPIs and report performance to management

2. Inbound Operations (Receiving & Put-away)Oversee receiving of goods against purchase orders, invoices, and delivery challans

• Check quantity, batch, expiry date, and condition of incoming stock before acceptance
• Record and report short receipts, excess receipts, and mismatches with vendors
• Ensure timely put-away with correct bin or location assignment

3. Outbound Operations (Picking, Packing & Dispatch)Plan daily pick and pack schedules based on sales orders and dispatch deadlines

• Ensure accurate picking, packing quality, and correct labelling
• Manage dispatch schedules with transporters, courier partners, and last-mile providers
• Verify dispatch documents (invoices, packing lists, e-way bills where applicable) before goods leave
• Track shipments and resolve delivery delays or failures

4. Inventory ControlMaintain accurate stock records in the inventory or ERP system (e.g., Tally, Zoho, Shopify, or a WMS)

• Conduct regular cycle counts and physical stock audits; investigate and resolve variances
• Monitor stock levels, flag slow-moving or near-expiry items, and raise replenishment requests
• Maintain FIFO/FEFO discipline where applicable

5. Damage, Returns & Quality ManagementLog all damaged, defective, expired, or returned goods with clear documentation and photos

• Segregate damaged stock from saleable stock and maintain a damage register
• Process customer returns, verify condition, and restock or write off as per policy
• Coordinate with vendors, transporters, or insurers for claims on transit or handling damage
• Identify root causes of recurring damage and recommend corrective action

6. Customer & Stakeholder CoordinationAct as the operational point of contact for customers on order status, dispatch timelines, delivery issues, and returns

• Respond to customer complaints on wrong, short, or damaged deliveries and resolve them promptly
• Coordinate with the sales and purchase team on stock availability, backorders, and urgent requirements
• Escalate unresolved issues to management with clear facts and recommended action

7. Compliance, Safety & DocumentationEnsure compliance with statutory requirements, GST documentation, and e-way bill rules where applicable

• Maintain safety standards, fire safety equipment, and first-aid readiness
• Keep organized digital and physical records of GRNs, dispatch logs, damage reports, and audits

8. Reporting

• Share daily dispatch summaries, pending orders, and stock status with management
• Prepare weekly and monthly reports on inbound volume, dispatch accuracy, damage rate, and inventory variance

Required Skills & Competencies

• Strong understanding of end-to-end warehouse operations (inbound, storage, outbound, returns)
• Good inventory control discipline and attention to detail
• Working knowledge of MS Excel; comfort with inventory or ERP software
• Strong team leadership and the ability to manage a shift-based workforce
• Clear written and verbal communication, including handling customer and vendor escalations
• Problem-solving under deadline pressure
• Familiarity with courier and transport coordination

Qualifications & Experience

Minimum: Graduate or Diploma in Logistics, Supply Chain, or Operations (preferred); relevant experience will be given more weight than degree

• Experience: 3–6 years in warehouse operations, with at least 1–2 years in a supervisory or managerial role
• Experience in e-commerce, FMCG, pharma, or consumer goods warehousing is a plus
• Hands-on experience with WMS or ERP systems is preferred

Working Days & Hours

• 6 days a week (Monday–Saturday)
• Standard warehouse hours: 10.30am to 7.30pm