MIS Executive

JOB LOCATON AT JAGDALPUR BASTAR CHHATTISGARH PIN 494001

BASTAR DAIRY FARM PVT LTD

Job Description

JOB DETAILS

Position

Basic Computer and MIS Executive

Department

IT /

Operations

Location

Chhote Deoda, Bastar (HQ) with support for Hyderabad

and Franchise Network

Reporting

To

Operations

Manager / Finance Head

Employment Type

Full-Time

Experience

Required

1-2 years

in IT operations or office management

Qualification

B.Sc. (Computer Science) or Diploma in Computer Science

/ IT

Salary

As per

company standards (Negotiable based on experience)

PURPOSE OF THE ROLE

·       To provide technical support, system administration, and data management across BDF's ERPNext ERP platform, IT infrastructure, and operational spreadsheets. The incumbent will ensure seamless system operations, data integrity, and reporting accuracy across HQ, franchises, and the DCS milk collection network.

KEY RESPONSIBILITIES

ERPNext System Management·       Monitor and maintain ERPNext instance stability (BDF Live)

·       Create and manage user accounts (~20 active users, 60+ franchise points)

·       Troubleshoot system issues and provide first-level support to all users

·       Assist with system backups, data exports, and disaster recovery

·       Document system procedures and user workflows

Data Management & Reporting·       Generate daily/weekly/monthly reports from ERPNext (sales, procurement, production, franchise)

·       Maintain data accuracy across all modules (Item Master, Bill, Stock, DCS Milk Collection)

·       Perform data validation and reconciliation (especially for farmer billing and stock matching)

·       Create and update operational dashboards and KPI tracking sheets

·       Support financial reporting and reconciliation with Excel-based analysis

Excel & Spreadsheet Operations·       Create and manage complex Excel workbooks (farmer billing, daily price matching, production costing)

·       Use VLOOKUP, INDEX-MATCH, pivot tables, and advanced formulas for data analysis

·       Automate repetitive tasks using macros (basic VBA) or Excel functions

·       Prepare consolidated reports for management (sales by franchise, milk procurement cost analysis)

·       Maintain master data in spreadsheets (Item Price List, farmer rate charts, inventory tracking)

IT Infrastructure Support·       Provide basic troubleshooting for computers, printers, internet, and office equipment

·       Install and update software on office machines

·       Manage internet connectivity and network devices

·       Monitor and resolve hardware issues; coordinate repairs if needed

·       Maintain IT inventory (computers, printers, routers, licenses)

Franchise & DCS Network Support·       Provide ERPNext training and support to franchise managers

·       Troubleshoot DCS milk collection data entry and tracking

·       Support billing cycle operations (10-day farmer payment cycles)

·       Ensure data flow from franchise points and DCS centers to HQ

·       Assist with farmer advance tracking and payment reconciliation

Documentation & Process Improvement·       Document system workflows, data entry procedures, and troubleshooting steps

·       Identify and flag data quality issues or system inefficiencies

·       Support process improvements by suggesting Excel/ERPNext optimizations

·       Maintain confidentiality of business and financial data

REQUIRED SKILLS & COMPETENCIES

Technical Skills·       ERPNext / Frappe framework (basic understanding)

·       Advanced Excel (formulas, pivot tables, data analysis)

·       Basic networking and hardware troubleshooting

·       Operating Systems: Windows, basic Linux familiarity

·       Data security and backup best practices

Software Proficiency·       Microsoft Office Suite (Word, Excel, PowerPoint)

·       ERPNext (all modules: Selling, Buying, Stock, HR, Accounting)

·       Email and office communication tools

·       Google Sheets / LibreOffice (as backup tools)

Domain Knowledge·       Understanding of dairy manufacturing processes and ERP workflows

·       Familiarity with franchise business models

·       Basic knowledge of GST, invoicing, and financial reporting

·       Milk collection, procurement, and costing terminology

Soft Skills·       Problem-solving and logical thinking

·       Attention to detail and data accuracy

·       Communication and training ability (must support non-technical users)

·       Time management and ability to handle multiple tasks

·       Patience and customer service mindset

DESIRABLE QUALIFICATIONS

·       Previous experience with ERPNext or ERP systems

·       Experience in dairy, food processing, or manufacturing sector

·       Knowledge of database basics and SQL (for advanced reporting)

·       Familiarity with franchisee operations or multi-location businesses

·       Basic coding/scripting knowledge (Python, JavaScript for ERPNext customization)

·       IT certifications (CompTIA A+, Microsoft Office Specialist)

WORKING CONDITIONS

·       Office-based at HQ (Chhote Deoda, Bastar)

·       Occasional field visits to Hyderabad operations and franchise points (4-5 days/month)

·       Standard business hours; on-call support during system issues or month-end reporting

·       Ability to work independently and in a team environment

KEY RESULT AREAS (KRAs)

·       System Uptime: Maintain 99% ERPNext availability

·       User Support: Resolve 90% of issues within 24 hours

·       Report Generation: On-time delivery of daily/weekly/monthly reports

·       Data Accuracy: <1% discrepancy in price-matching and farmer billing audits

·       User Training: Successfully onboard and support new franchise managers

·       Process Documentation: Complete documentation of all major processes within first 3 months