Technical Support Executive

📢 Urgent Hiring: Technical Support Executive – B2B SaaS

🏢 Company: Origain Global Corp

📍 Location: Lakhe Nagar, Raipur, Chhattisgarh

🏢 Work Mode: Work from Office (Onsite)

💼 Job Type: Full-Time

🕐 Experience: 1+ Years

🎓 Qualification: Graduate / Diploma / Relevant Technical Qualification preferred

💰 Salary: ₹8,000 – ₹15,000 per month

🌟 About Origain Global Corp

Origain Global Corp believes that technology should make business easier, not more complicated.

We provide IT software and mobile application solutions that help businesses streamline their operations, manage their teams, and improve business efficiency.

We focus on delivering reliable technology solutions, excellent customer support, and long-term business partnerships.

🎯 Job Description

We are looking for a highly skilled and customer-focused Technical Support Executive with B2B SaaS experience to support business clients using software products and applications.

The ideal candidate must possess excellent English communication skills, fluent spoken English, strong technical knowledge, and advanced troubleshooting abilities.

The candidate should be confident in communicating with business clients, understanding complex technical issues, diagnosing problems, and providing effective solutions.

📌 Key Responsibilities

• Provide technical support to B2B clients using SaaS products, software platforms, and mobile applications.
• Communicate professionally and fluently in English with business customers through calls, emails, chats, and other support channels.
• Understand, analyze, diagnose, and resolve software and application-related technical issues.
• Troubleshoot login and authentication problems, data synchronization errors, application performance issues, connectivity problems, and system configuration errors.
• Identify root causes of technical issues and provide clear, step-by-step resolutions.
• Guide clients through product features, software configurations, integrations, and application workflows.
• Handle technical queries from business users and ensure timely issue resolution.
• Escalate complex bugs and technical problems to development or product teams with detailed documentation.
• Maintain accurate support tickets, troubleshooting records, issue logs, and resolution reports.
• Follow up with clients to ensure issues are resolved and customer satisfaction is maintained.
• Coordinate with internal technical, product, and customer success teams.
• Develop an in-depth understanding of the company's SaaS products and technical processes.

✅ Mandatory Requirements

• B2B SaaS experience: Prior experience supporting business clients using SaaS platforms or enterprise software is strongly preferred.
• Excellent English communication: Strong spoken and written English, with fluency and confidence in professional conversations.
• Strong technical skills: Ability to independently analyze and troubleshoot software and application-related issues.
• Advanced troubleshooting mindset: Ability to identify root causes rather than simply forwarding customer complaints.
• Good understanding of web applications, mobile applications, internet connectivity, browsers, and basic networking.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Strong analytical thinking, problem-solving, and documentation skills.
• Professional client-handling skills with a customer-first approach.
• Ability to learn complex software products and understand business workflows.
• Minimum 1 year of relevant experience in Technical Support, SaaS Support, Software Support, or Application Support.

⭐ Preferred Experience

Candidates with experience in the following areas will have an advantage:

• B2B SaaS product support.
• Enterprise software, CRM, ERP, or HRMS platforms.
• Technical customer success or application support.
• API integrations and basic database concepts.
• Browser-based application debugging and connectivity troubleshooting.
• Ticketing systems and structured technical support workflows.

🎁 Perks & Benefits

• Product-specific technical training.
• Career growth opportunities.
• Professional learning and development.
• Incentives, where applicable.
• Opportunity to work with business software and technology solutions.

🔥 Important Hiring Criteria

We are looking for a technically strong professional, not just a customer service or calling executive.

The ideal candidate must demonstrate:

• Excellent English fluency in speaking and writing.
• Strong technical understanding of software products and SaaS applications.
• Confidence in handling B2B clients professionally.
• The ability to troubleshoot issues independently and logically.
• Clear documentation and effective problem-solving skills.

Expected Support Workflow:

Understand Client Issue → Analyze → Diagnose Root Cause → Troubleshoot → Resolve or Escalate → Follow Up → Document

Candidates with only Telecalling or general customer service experience, without technical troubleshooting ability, may not be suitable for this position.

Work arrangement: Full-time, work from office.

📩 Apply Now

Interested candidates can share their updated resume or contact us directly.

📧 Email: hr@origainglobalcorp.com

📞 Contact: 8817956663

Join Origain Global Corp and contribute to delivering excellent technical support and SaaS solutions to business clients.

Origain Global Corp — Technology That Makes Business Easier.