CRM Executive

Job Summary:

We are looking for a dynamic and customer-focused CRM Executive responsible for managing customer relationships, maintaining data, and ensuring high levels of customer satisfaction. The candidate will play a key role in lead management, follow-ups, and improving customer engagement.

Key Responsibilities:

• Manage and maintain the CRM database with accurate and updated customer information
• Handle incoming leads and ensure timely follow-ups with prospective clients
• Coordinate with sales and marketing teams for lead conversion and campaign execution
• Track customer interactions and maintain proper records of communication
• Address customer queries, complaints, and provide appropriate solutions
• Monitor customer satisfaction levels and gather feedback
• Prepare daily, weekly, and monthly CRM reports
• Assist in planning and executing customer engagement activities
• Ensure data confidentiality and compliance with company policies
• Key Skills & Requirements:Strong communication and interpersonal skills
• Good knowledge of CRM software (like Salesforce, Zoho CRM, etc.)
• Excellent follow-up and coordination skills
• Basic understanding of sales and customer lifecycle
• Good organizational and time management skills
• Proficiency in MS Excel and reporting

Qualification:

• Graduate in any discipline
• 1–3 years of experience in CRM / Customer Handling / Sales Support
• Preferred Candidate Profile:Experience in Retail / Jewellery industry is an advantage
• Ability to handle multiple tasks and work under pressure
• Customer-centric approach with problem-solving attitude

Salary & Benefits:

• As per industry standards
• Incentives based on performance
• Other benefits as per company policy