Debt Recovery Agent

Debt Recovery Agent – Job DescriptionJob Title: Debt Recovery Agent / Field Collection Executive

Department: Collections / Recovery

Location: Central City

Experience: 0–3 Years

Employment Type: Full-Time

Salary: ₹16,000 – ₹20,000 per month + incentives

Job SummaryWe are looking for energetic and target-oriented Debt Recovery Agents to handle field collection activities, follow up with customers, and recover outstanding loan/credit amounts while maintaining professional customer relationships.

• Key ResponsibilitiesVisit customers at their registered/current addresses for payment follow-up and collection.
• Contact customers through phone calls and field visits regarding overdue payments.
• Explain outstanding amounts, repayment options, and settlement/EMI options as applicable.
• Achieve assigned daily, weekly, and monthly collection targets.
• Maintain regular follow-up with customers and update payment commitments.
• Collect and submit payments through approved company/bank processes.
• Update customer visit details, payment status, and remarks in the collection system/app.
• Handle customer queries professionally and resolve basic payment-related concerns.
• Coordinate with Team Leaders and Managers for difficult/high-value accounts.
• Follow company policies, RBI guidelines, and ethical recovery practices.
• Submit daily field visit and collection reports.
• EligibilityMinimum 10th / Intermediate / Any Graduation.
• Freshers and experienced candidates can apply.
• Two-wheeler and valid Driving Licence are mandatory.
• Good communication and negotiation skills.
• Basic knowledge of smartphones and mobile applications.
• Willingness to travel within the assigned area.
• Good CIBIL score and DRA Certification preferred/mandatory as per portfolio requirements.
• Key SkillsCustomer handling
• Communication skills
• Negotiation and persuasion
• Target orientation
• Field collection
• Time management
• Problem solving
• Basic smartphone/app knowledge
• BenefitsFixed salary with attractive incentives.
• Performance-based incentives.
• On-the-job training and career growth opportunities.
• Opportunity to work with reputed banking/NBFC portfolios.

Interested candidates can share their updated resume to hallmarkhyd.hr@gmail.com or contact: 9133999023