Play Area Assistant

Play Area Assistant – Job Roles & Responsibilities

1. The Play Area Assistant is responsible for assisting with the safe, smooth and enjoyable operation of the play areas, including trampoline, soft play and other designated children's activities. The role involves supervising guests, enforcing safety rules, maintaining cleanliness, assisting customers and supporting the Floor Supervisor in daily operations.

2. Key Roles and Responsibilities

A. Guest Supervision and SafetyMonitor children and guests within the designated play area to ensure they follow all safety rules and instructions.

• Ensure guests comply with applicable age, height, weight and capacity restrictions.
• Explain play area rules and provide safety instructions to children and parents before participation.
• Prevent unsafe behaviour, rough play, overcrowding and misuse of equipment.
• Maintain active supervision of play equipment and intervene immediately when unsafe behaviour is observed.
• Report injuries, accidents, near misses and safety concerns promptly to the Floor Supervisor.
• Stop access to any equipment or area that appears unsafe and immediately notify the supervisor.
• Follow emergency procedures and assist with evacuations or first-aid response as directed by trained personnel.

B. Daily OperationsAssist in opening and closing the play area according to established checklists.

• Ensure the play area is ready for guests before operations begin.
• Monitor guest entry, exit, session timings and play area capacity.
• Help manage queues and ensure guests enter and exit in an orderly manner.
• Check that required safety equipment is available and used correctly.
• Coordinate with other team members to ensure smooth operations during peak hours, weekends and holidays.
• Follow instructions from the Floor Supervisor and assist other designated play areas when required.

C. Cleanliness and HygieneKeep play equipment, mats, seating areas, entry points and surrounding spaces clean and organised.

• Perform routine cleaning and sanitisation according to the approved schedule.
• Check for spills, damaged play items, loose objects and other potential hazards.
• Ensure toys and play equipment are returned to their designated locations.
• Report damaged equipment, hygiene issues and maintenance requirements promptly.
• Follow appropriate hygiene practices, especially in children's play areas.

D. Customer Service and Parent AssistanceWelcome children and families and provide courteous assistance.

• Help parents understand play area rules, session timings, restrictions and facility guidelines.
• Respond to basic guest queries and refer complaints or special requests to the Floor Supervisor.
• Assist with lost belongings and follow established procedures for locating a missing child or separated family member.
• Maintain a friendly, patient and professional approach when interacting with children and parents.
• Help create a fun, inclusive and welcoming environment for guests of different ages and abilities.

E. Equipment and Play Area MonitoringConduct routine visual checks of play structures, trampoline surfaces, padding, nets, barriers, toys and other equipment.

• Ensure equipment is used only for its intended purpose and according to operating procedures.
• Prevent guests from using damaged, defective or restricted equipment.
• Report faults and ensure affected equipment remains out of use until cleared by authorised personnel.
• Never attempt unauthorised repairs or adjustments to play equipment.

F. Birthday Parties and Group ActivitiesAssist with children's birthday parties, school visits, group bookings and special events.

• Help organise children into groups and guide them through designated activities.
• Support the Floor Supervisor in managing guest movement, activity schedules and play area readiness.
• Assist with party room preparation and turnaround when assigned.
• Ensure children remain within designated activity areas and follow applicable safety instructions.

G. Teamwork and ReportingFollow shift rosters, attendance requirements, uniform standards and company policies.

• Attend shift briefings, safety training and operational meetings.
• Communicate equipment issues, guest concerns, incidents and operational updates to the Floor Supervisor.
• Complete assigned checklists and maintain accurate records as required.
• Support colleagues during busy periods and assist with other FEC activities when reasonably assigned and appropriately trained.

3. Performance ExpectationsThe Play Area Assistant will be evaluated on:

• Compliance with safety rules and quality of active guest supervision.
• Timely reporting of hazards, incidents and equipment defects.
• Cleanliness and readiness of the play area.
• Courtesy, responsiveness and quality of guest interaction.
• Punctuality, discipline, teamwork and adherence to shift schedules.
• Completion of assigned checklists and operational duties.
• Participation in training and willingness to learn additional attractions.

4. Essential RequirementsGood communication and interpersonal skills.

• Friendly, patient and responsible attitude when working with children.
• Ability to remain alert and attentive for extended periods.
• Willingness to work rotational shifts, weekends and public holidays.
• Ability to follow instructions, safety procedures and emergency protocols.
• Physical ability to stand, walk and move around the play area for extended periods, with reasonable accommodations as applicable.
• Previous experience in a play area, school, childcare facility, hospitality business or FEC is desirable but not mandatory.

5. Important Safety ExpectationsNever leave an assigned play area unattended without an authorised handover.

• Never allow guests to exceed prescribed capacity or bypass safety restrictions.
• Never use personal phones while actively supervising guests, except where authorised for operational purposes.
• Never engage in rough play, inappropriate physical contact or unauthorised photography of children.
• Follow the company's child-safeguarding and lost-child procedures at all times.
• Escalate emergencies immediately and do not perform duties beyond your training or authorisation.