Executive– Warranty Management (CBS & Fire Fighting Pumps)
KSB Company
Work from Office
Full Time
Min. 2 yearsJob Description
Executive– Warranty Management (CBS & Fire Fighting Pumps)
Job Description -
- Handling & resolving complaint for Moviboost (HYPN) & Fire Fighting product group
- Technical Service support for HYPN system to ASC / field service engineer / Customer for complaint resolution
- Booking & Execution of spares for warranty complaints
- Support & feedback to PM & PS for product improvement
- Coordination with supplier & internal stakeholder.
- Complaint review, warranty claims settlement, Complaint Monitoring
- Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting
Special skills:
1) Handling HYPN, Good Electronics / Electrical background
2) Knowledge of SAP, CRM Software, MS-Office, MS-Excel
3) Knowledge of Hydro Pneumatic Pump Systems, Building Services & Utilities, Fire Fighting Systems
4) Knowledge of PLC, VFD & Different type of Starting methods
Experience
2 to 5 years of experience in: Diploma/B.E.- Electrical/Electronics Engineering
Installation and commissioning of pressure boosting systems Pump maintenance and troubleshooting Variable Frequency Drives (VFDs) Control panels and electrical systems Customer service and site support
Experience Level
Executive LevelJob role
Job requirements
About company
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