E-Commerce Executive

Job Description – E-commerce Listing & Operations Executive

Department: E-commerce

Location: Surat, Gujarat

Experience: 1–3 Years (Preferred)

Job Summary

We are looking for an E-commerce Listing & Operations Executive to manage product catalogues, marketplace operations, order processing, shipment coordination, and seller support activities across multiple e-commerce platforms.

Key Responsibilities

1. Product Listing & Catalogue Management

- Create, upload, and manage product listings across Amazon, Flipkart, Meesho, Myntra, and other marketplaces.

- Maintain product titles, descriptions, images, SKUs, pricing, HSN codes, and product attributes.

- Perform bulk listing uploads and catalogue updates using Excel and Google Sheets.

- Monitor listing status, resolve catalogue errors, and maintain listing quality.

- Optimize product information and keywords to improve visibility.

2. Marketplace Operations & Order Management

- Monitor daily orders and coordinate timely order processing and dispatch.

- Download shipping labels, invoices, manifests, and other shipment-related documents.

- Generate and download pickup sheets, arrange pickups, and coordinate with courier partners.

- Track pickup status, pending shipments, failed pickups, and dispatch-related issues.

- Monitor order cancellations, returns, RTOs, and delivery-related issues.

3. Seller Support & Ticket Management

- Create and manage support tickets with marketplace teams for operational issues.

- Raise tickets for missed pickups, pickup delays, shipping label errors, and courier-related problems.

- Follow up on pending tickets and ensure timely resolution.

- Raise tickets for listing errors, catalogue approvals, product mapping, account issues, and order discrepancies.

- Coordinate with marketplace support teams to resolve payment, return, and settlement-related queries.

- Maintain records of ticket IDs, issue descriptions, follow-ups, and resolutions.

4. Inventory & Warehouse Coordination

- Coordinate with the warehouse team to maintain accurate inventory and stock availability.

- Verify SKU details, stock quantities, and product information.

- Coordinate order prioritization, packing, and dispatch activities.

- Investigate inventory mismatches and return quantity discrepancies.

- Ensure timely communication between marketplace operations and warehouse teams.

5. Reports & Data Management

- Maintain daily order, listing, pickup, return, and ticket reports.

- Use Excel and Google Sheets for data management, reconciliation support, and operational tracking.

- Identify errors and discrepancies and coordinate corrective actions.

- Use automation tools where applicable to improve operational efficiency.

Required Skills

- Experience with e-commerce marketplace seller panels.

- Knowledge of product listing, catalogue management, and bulk uploads.

- Experience with shipping label downloads, pickup scheduling, and dispatch documentation.

- Knowledge of marketplace support ticket creation and follow-up.

- Proficiency in Microsoft Excel and Google Sheets.

- Strong coordination, communication, problem-solving, and time-management skills.

- Ability to handle multiple marketplaces and daily operational tasks efficiently.

Qualifications

- Graduate in any discipline, preferably Business Administration, Marketing, or a related field.

- Prior experience in e-commerce listing and marketplace operations is preferred.