Customer Service Executive

Argos Watch is looking for a Customer Support Executive who can give customers clear, thoughtful help throughout their experience with us—from choosing a watch and placing an order to delivery and after sales support.

Key responsibilities

* Respond to customer enquiries through calls, email, WhatsApp, and social media in a timely, professional manner.

* Help customers with product information, order placement, payment issues, shipping updates, and delivery concerns.

* Coordinate with logistics, sales, and after sales teams to resolve complaints, returns, repairs, and warranty enquiries.

* Follow up on unresolved cases and keep customers informed until each issue is closed.

* Assist customers who need help completing an order, while making recommendations based on their needs.

* Maintain accurate records of conversations, complaints, resolutions, and follow ups.

* Identify recurring customer issues and share insights that can improve the customer experience.

What we’re looking for

* 1–3 years of experience in customer support, preferably with an ecommerce, retail, fashion, or accessories brand.

* Strong spoken and written English and Hindi. Gujarati is an advantage.

* A calm, empathetic approach to handling complaints and difficult conversations.

* Good organisational skills and the ability to manage several customer cases at once.

* Comfort using spreadsheets and customer support or CRM tools.

* An interest in watches and a willingness to learn the product range in detail.