Customer Support Executive
Jayshree CosmeticFixed
₹12,000 - ₹16,000
Earning Potential
₹16,000
Fixed
₹12,000 - ₹16,000
Earning Potential
₹16,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Walk-in interview
Date: 21 Oct 2026 - 04 Nov 2026 | Time: 10.00 am - 05.00 pm...
Urgently hiring
4 applicants
Job Description
We are looking for a responsible and detail-oriented COD Confirmation & Customer Support Executive to handle COD order confirmation calls, customer queries, courier/parcel tracking, and logistics-related issues. The role also involves maintaining accurate records, preparing weekly/monthly reports, and identifying recurring customer queries to improve response efficiency.
Key Responsibilities
- Make COD confirmation calls to customers and confirm orders.
- Handle customer calls related to orders, delivery, and other queries.
- Manage and respond to customer queries in a professional manner.
- Handle courier and parcel tracking and check parcel status across different courier partners.
- Coordinate and resolve logistics-related errors and issues.
- Maintain accurate records of COD confirmations and customer interactions.
- Coordinate with internal teams and courier partners whenever required.
- Ensure all customer interactions are handled professionally and promptly.
- Escalate unresolved customer or logistics issues to the concerned team/manager.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Surat to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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