Dispatch Supervisor

Job Description – Dispatch SupervisorDesignation: Dispatch Supervisor

Location: Pandesara, Surat, Gujarat

Department: Dispatch / Logistics / Warehouse

Experience: 2–5 Years

Employment Type: Full-Time

Reporting To: Dispatch Manager / Plant Head

Job PurposeTo supervise and manage day-to-day dispatch operations, ensuring timely, accurate, and safe dispatch of finished goods to customers, dealers, distributors, and project sites while maintaining proper documentation and coordination with internal and external stakeholders.

• Key ResponsibilitiesSupervise daily dispatch activities and ensure timely loading and delivery of finished goods.
• Plan and coordinate vehicle placement as per dispatch requirements.
• Coordinate with Sales, Warehouse, Production, Accounts, Logistics, and Transporters for smooth dispatch operations.
• Verify dispatch orders, quantities, product specifications, and customer details before loading.
• Ensure proper preparation and verification of Delivery Challan, Invoice, E-Way Bill, LR/Transport documents, and other dispatch documents.
• Monitor loading activities and ensure proper stacking, handling, and securing of materials.
• Ensure dispatches are made as per approved orders and customer requirements.
• Track dispatched vehicles and coordinate with transporters regarding delivery status.
• Maintain daily dispatch records, vehicle details, loading quantities, pending orders, and delivery status.
• Monitor inventory availability and coordinate with the warehouse team to avoid dispatch delays.
• Ensure proper handling of damaged, rejected, short, or excess materials and report discrepancies to the concerned department.
• Maintain discipline, safety, and housekeeping standards in the dispatch area.
• Coordinate with transporters and drivers regarding vehicle availability, route, loading time, and delivery schedules.
• Resolve day-to-day dispatch and logistics issues and escalate critical matters to the reporting manager.
• Prepare daily and monthly dispatch reports and MIS.
• Ensure compliance with company policies, safety procedures, and statutory requirements.
• Supervise and guide dispatch helpers, loaders, and other team members.
• Required SkillsGood knowledge of dispatch, logistics, warehouse, and transportation operations.
• Knowledge of dispatch documentation, E-Way Bill, invoices, delivery challans, and LR.
• Good coordination and communication skills.
• Basic knowledge of ERP/SAP/Tally or other inventory/dispatch software.
• Good knowledge of MS Excel and preparation of MIS reports.
• Ability to manage multiple vehicles and dispatches simultaneously.
• Strong problem-solving and time-management skills.
• Ability to work under pressure and meet dispatch deadlines.
• Team handling and supervisory skills.

QualificationGraduate / Diploma in Logistics, Supply Chain Management, Operations, Commerce, or a related field.

Preferred ExperienceExperience in manufacturing, construction chemicals, building materials, FMCG, or similar industries will be an added advantage.

• Key Performance Indicators (KPIs)On-time dispatch percentage.
• Dispatch accuracy and order fulfillment.
• Vehicle turnaround time.
• Documentation accuracy.
• Reduction in dispatch errors and shortages.
• Transporter coordination and vehicle availability.
• Inventory/dispatch reconciliation accuracy.
• Customer delivery complaints.
• Safety and housekeeping compliance.
• Timely submission of dispatch MIS reports.

can send CV - 7861874358