Academic Counsellor

Job SummaryWe are looking for an enthusiastic and target-oriented Academic Counsellor – Inside Sales to guide prospective students and parents regarding educational programs, courses, and career opportunities. The candidate will be responsible for handling leads, counselling prospects, and converting enquiries into admissions/enrolments.

• Key ResponsibilitiesHandle inbound and outbound calls with prospective students and parents.
• Understand students' educational and career requirements and recommend suitable courses/programs.
• Explain course details, benefits, eligibility, fees, career opportunities, and admission procedures.
• Follow up with leads through calls, WhatsApp, and other communication channels.
• Convert qualified leads into admissions/enrolments and achieve monthly sales targets.
• Maintain accurate records of leads, follow-ups, and conversions in CRM.
• Build strong relationships with prospective students throughout the counselling and admission process.
• Handle objections and provide appropriate solutions to prospective students.
• Coordinate with the admissions and academic teams to ensure a smooth enrolment process.
• Meet daily calling, follow-up, conversion, and revenue targets.
• Maintain a high level of professionalism and customer service.
• RequirementsGraduate in any discipline; MBA/PGDM in Sales or Marketing is an advantage.
• 1–6 years of experience in Inside Sales, Academic Counselling, Education Sales, Telesales, or Admissions.
• Excellent communication and interpersonal skills.
• Strong convincing, negotiation, and objection-handling abilities.
• Target-oriented and self-motivated.
• Comfortable making a high volume of calls and following up with leads.
• Basic knowledge of CRM and MS Office/Google Workspace.
• Ability to work in a fast-paced, target-driven environment.

Key SkillsInside Sales | Academic Counselling | Student Counselling | Lead Conversion | Telesales | Follow-Up | Communication Skills | Negotiation | CRM | Target Achievement

• Performance MetricsLead-to-admission conversion
• Daily/Monthly call volumes
• Follow-up effectiveness
• Revenue generated
• Monthly admission targets
• Customer satisfaction

Salary: As per industry standards / based on experience and performance.