Operation Executive

Junior Executive – Merchant Onboarding & Partner Coordination

Department: Operations / Business Coordination

Industry: Fintech, Digital Payments & Banking

Experience: Fresher to 2 years (preferred)

Employment Type: Full-time

Reporting To: Senior Manager

Key Responsibilities

Coordinate merchant onboarding end-to-end with payment gateways, PA/PG partners, banks and TSPs, from initial request to account / merchant ID activation.

Collect merchant KYC, business and onboarding documents as required by the respective bank or payment gateway; maintain an updated document checklist.

Identify missing, incomplete or incorrect documents; follow up with merchants and partners until documentation gaps are resolved and applications are ready for review.

Coordinate application submission, queries, approvals, technical / operational handoffs, testing and go-live updates with relevant stakeholders.

Maintain regular communication with merchants, banks, payment gateways and TSPs to track pending items, turnaround times and onboarding status.

Follow up with newly onboarded and inactive merchants to understand low or zero transaction activity and escalate issues affecting business performance.

Support merchant activation, transaction growth and business enhancement by coordinating with partners and internal teams; track progress against agreed actions.

Prepare and circulate accurate merchant-wise reports, onboarding status, pending documentation lists, transaction / activity updates and follow-up trackers to banks, gateways, merchants and internal teams as appropriate.

Provide daily or weekly status reports to senior management, highlighting completed onboarding, pending approvals, aged cases, inactive merchants and escalations.

Keep records organized, maintain confidentiality of merchant information and follow approved partner processes for handling sensitive documents.

Skills & Competencies

Good written and verbal communication skills; confident in professional emails and telephone follow-ups.

Working knowledge of Microsoft Excel (filters, sorting, basic formulas, lookups and reporting) and MS Word / email.

Strong attention to detail, documentation discipline, follow-up ownership and ability to coordinate multiple cases.

Basic understanding of merchant onboarding, KYC and digital payment services is preferred; willingness to learn is essential.

Ability to work with deadlines, escalate delays early and communicate status clearly.

Qualifications

Graduate in any discipline; Commerce, Business Administration or Finance preferred.

Fresh graduates may apply; 0–2 years of experience in operations, merchant onboarding, fintech support or banking coordination is an advantage.

Performance Measures (KPIs)

Number of merchant onboarding cases completed and activated.

Percentage of documentation gaps closed and average time taken for closure.

Accuracy and timeliness of MIS and stakeholder reports.

Ageing of pending applications and effectiveness of follow-ups.

Number of inactive merchants contacted and cases resolved / escalated for business activation.

Ideal Candidate

An organized, proactive junior professional who enjoys coordination, follows up consistently, maintains accurate Excel trackers, and takes responsibility for moving merchant onboarding cases from submission to activation while supporting ongoing merchant business.