Quality Analyst -BPO
Platinumone Business Services LimitedFixed
₹32,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹32,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
3 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Quality Analyst – BPO
Responsible for monitoring and evaluating customer interactions to ensure adherence to process, quality standards, compliance, and customer experience parameters.
Key Responsibilities:
- Monitor and audit customer calls as per the defined quality parameters and scorecards.
- Identify quality gaps, process deviations, and areas of improvement.
- Provide constructive feedback and coaching to agents to improve performance.
- Conduct regular calibrations with the team to maintain consistent quality standards.
- Prepare and maintain quality reports, MIS, and performance dashboards.
- Perform Root Cause Analysis (RCA) for recurring quality issues.
- Coordinate with Operations and Training teams for process improvement initiatives.
- Ensure adherence to company policies, process guidelines, and compliance requirements.
- Track quality trends and share actionable insights with management.
- Support continuous improvement initiatives to enhance customer experience and overall process performance.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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