Retail Sales Executive

Key Responsibilities

🛋️ Customer Engagement & Product Demonstration

• Greet and engage every walk-in client (homeowners, architects, interior designers, and builders) with a professional and welcoming demeanor.
• Conduct in-depth product demonstrations explaining wood composition, finishes, door skins, and design configurations.
• Educate clients on technical differentiators, including finger-jointed construction, marine-grade durability, and official quality certifications (BIS/ISI criteria).

📈 Sales Conversion & Lead Management

• Understand client blueprints, residential floor plans, or measurement sheets to recommend ideal door and UPVC window systems.
• Draft accurate commercial price quotations and explain custom sizing, payment terms, and delivery schedules.
• Proactively follow up on showroom leads, pending quotations, and phone/WhatsApp inquiries to achieve monthly conversion targets.
• Network with visiting B2B key influencers (contractors, architects, and designers) to foster repeat project referrals.

🏪 Showroom Merchandising & Operations

• Maintain pristine visual upkeep and layout organization of product display stands and sample boards.
• Monitor showroom sample inventory and flag shortages to ensuring all product catalogs are up-to-date.
• Coordinate directly with logistics, plant coordinators, and field installation supervisors to ensure custom orders match site measurements and delivery timelines.

Required Skills & Experience

• Experience: 1 to 4 years of retail counter sales, showroom sales, or front-facing client experience. Experience in high-end building materials, plywood, UPVC windows, sanitaryware, or luxury interior hardware is highly preferred.
• Education: Minimum 12th Pass / Graduate in any discipline (B.Com, BBA, or Interior Design backgrounds are a plus).
• Languages: High fluency in the local regional language (e.g., Malayalam/Tamil depending on location) and professional working English.
• Technical Savvy: Basic calculation skills for dimensions, structural areas, and pricing. Competency with MS Office (Excel) and retail CRM billing programs.
• Traits: Strong negotiation acumen, a highly presentable and energetic personality, and a customer-first mindset.