Relationship Manager

Job Title: Relationship Manager – Micro Finance

Job Summary

The Relationship Manager (RM) is responsible for acquiring new customers, maintaining strong relationships with existing customers, and promoting microfinance products such as group loans and individual loans. The role involves achieving business targets while ensuring high-quality customer service and portfolio management.

Key Responsibilities

Identify and acquire new customers through field visits and referrals.

Build and maintain strong relationships with customers and local communities.

Explain loan products, eligibility criteria, and repayment terms to customers.

Conduct customer verification and collect required documents.

Process loan applications as per company policies.

Ensure timely loan disbursement and monitor loan utilization.

Follow up on EMI collections and maintain healthy portfolio quality.

Achieve monthly business, disbursement, and collection targets.

Maintain accurate customer records and submit daily activity reports.

Ensure compliance with company policies and regulatory guidelines.

Resolve customer queries and provide after-sales service.

Required Qualifications

Graduate in any discipline (preferred).

Freshers or candidates with 0–3 years of experience in Micro Finance, Banking, NBFC, or Sales are welcome.

Knowledge of lending products and basic financial concepts is an advantage.

Required Skills

Good communication and interpersonal skills.

Customer relationship management.

Sales and negotiation skills.

Field sales and collection experience.

Problem-solving and decision-making ability.

Basic computer and mobile application knowledge.

Willingness to travel extensively.

Key Performance Indicators (KPIs)

Loan disbursement target achievement.

Customer acquisition.

Portfolio quality (PAR/NPA control).

Collection efficiency.

Customer satisfaction.

Cross-selling of financial products.

Work Environment

Primarily field-based role.

Frequent travel within the assigned territory.

Regular interaction with customers, branch teams, and community members.

This job description is suitable for use in recruitment, onboarding, or induction presentations for a Micro Finance Relationship Manager role.