Hotel Receptionist

Front Office Executive – Hotel Imperial, Vasai

Department: Front Office

Reports To: Front Office Manager / Duty Manager

Key Responsibilities

- Welcome guests and provide professional, courteous service.

- Handle check-in, check-out, room allocation and guest requests.

- Manage reservations, walk-ins and room availability.

- Prepare guest bills and process cash, card and UPI payments accurately.

- Maintain proper cash, billing and shift reconciliation.

- Ensure approved room tariffs are followed and prevent unauthorized discounts or revenue leakage.

- Coordinate with Housekeeping, F&B, Maintenance and Security.

- Handle guest complaints and ensure timely resolution.

- Maintain guest records, registration documents and shift handover reports.

- Follow hotel SOPs, security procedures and statutory requirements.

Requirements

- HSC / Diploma / Degree in Hotel Management or Hospitality.

- 1–3 years of Front Office experience preferred; freshers may be considered.

- Good communication and customer-service skills.

- Basic computer/PMS and billing knowledge.

- Good numerical and cash-handling skills.

- Well-groomed, polite and professional.

- Willing to work in rotational shifts.

- Knowledge of English, Hindi and Marathi preferred.

Key Performance Areas

Guest Satisfaction | Billing Accuracy | Cash Reconciliation | Revenue Protection | SOP Compliance | Grooming & Professionalism