Inside Sales Executive

Key Responsibilities

Handle B2B and B2C sales enquiries received through calls, WhatsApp, website, social media, and other channels.

Understand customer requirements and recommend suitable Leccy & Genesis products and solutions.

Follow up with leads, dealers, channel partners, and customers regularly until the opportunity is closed.

Generate quotations, proforma invoices, product information, and other sales-related documents.

Maintain accurate records of leads, follow-ups, quotations, order status, and customer feedback in CRM/Google Sheets.

Coordinate with the dealer/channel partner and end customer to ensure proper lead progression.

Convert qualified leads into orders and achieve monthly sales targets.

Identify opportunities for upselling and cross-selling relevant products.

Coordinate with the operations, purchase, technical support, and dispatch teams for smooth order execution.

Take feedback from customers and dealers on lost/won opportunities and update the sales pipeline accordingly.

Follow up on pending payments where required in coordination with the accounts team.

Maintain strong relationships with existing dealers and customers.

Prepare regular reports on leads, conversions, pending follow-ups, sales, and lost opportunities.

Stay updated about the company's products, pricing, offers, and new launches.

Candidate Requirements

1+ year of experience in inside sales, tele-sales, B2B sales, or customer-facing sales.

Good communication skills in English and Hindi; Punjabi would be an advantage.

Confident and professional while speaking with customers and business partners.

Good follow-up and negotiation skills.

Ability to understand customer requirements and explain products clearly.

Comfortable using WhatsApp, Google Sheets/Excel, CRM, email, and basic computer applications.

Target-oriented with a strong sense of ownership and accountability.

Ability to handle multiple leads and follow-ups simultaneously.

Prior experience in smart home automation, electrical products, IoT, security products, home appliances, or related industries will be preferred.

Key Performance Indicators (KPIs)

The selected candidate will primarily be evaluated on:

Number of qualified leads handled

Follow-up discipline and response time

Lead-to-order conversion

Monthly sales/revenue achieved

Number of quotations converted

Dealer/customer engagement

Accuracy of CRM/lead records

Follow-up of lost and pending opportunities

Repeat orders and upselling