Consultant, Infrastructure and Operations

Job Purpose and Impact

Consultant , Infrastructure and Operations is responsible for leading enterprise Software Asset Management programs, including software lifecycle management, license compliance, software audits, optimization, publisher negotiations, contract governance, software spend management, and SAM tool administration. 

This job maintains the smooth operation of the organization's infrastructure by performing moderately complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With limited supervision, this job resolves network issues, responds and handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document moderately complex network and infrastructure issues and implement security measures to protect the network infrastructure.

Key Accountabilities

• Lead software license compliance and optimization
• Manage publisher audits and true-ups
• Administer ServiceNow SAM Pro, Flexera, Snow or equivalent
• Drive software lifecycle governance
• Create executive dashboards and compliance reporting 
• Partner with Procurement, Legal and Finance
• Implement ISO 19770 aligned processes
• Mentor junior SAM analysts
• Drive automation and process improvement

Qualifications

• 7-10 years of experience in software asset management
• Fluent and effective communication skils 
• Bacherlors degree in technology background , preferably BTECH / BE /BCA/MCA
• Ability to collaborate and work in a matrix global environment .