Field Tech Analyst

Field Tech Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

What is the nature of the position and its services provided to the client?

1. 360 IT Support APP and hardware
2. Asset Management
3. Conference room and technologies support
4. Mobility device support
5. Ad hoc project support

Client’s Business Problem to Solve

(Role Importance and Details)

What are the key client solutions this position provides?

 1. Hardware leasing and lifecycle

 2. Turnkey IT support solutions

 3. Mobile device management and support

 4. Conference device management and support

General Duties and Tasks (Basic Required Qualifications)

What specifically will this person be doing?

1. L2 Onsite IT support presence covering Multiple technologies and solutions

2. Asset Management and managing device lifecycle including disposal and return to vendor

3. Liaise and work closely with client to ensure BAU needs are met

4. Ticket Management to ensure SLA and NPS requirements are achieved

5. Asset and mobile devices refresh

6. Conference room support including devices and technologies

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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