Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Defender
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

About Accenture: Accenture Technology powers our clients' business with innovative technologies-established and emerging-changing the way their people and customers experience work, life and entertainment.
Join Accenture Technology and you'll translate the operational needs of the world's governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers.
You will deliver everything from point solutions for a single business function to large, long-term outsourcing services, to comples systems integration installations spanning multiple businesses and functions.
You will create custom-designed solutions or integrate out technology platforms with their operations.
Role: Security Analyst
Role description: Design and implement Endpoint Protection Solutions to meet the business requirements.
Must Have Skills: Microsoft Purview DLP and/or Symantec DLP
Key Responsibilities:
a. Work with the key stakeholders, gather the requirement for implementing Endpoint Security solutions, additional/new features to meet the business requirements
b. Work on troubleshooting and resolving issues related to the Endpoint Security products like Windows Defender
c. Have ITIL process knowledge.
d. Have good knowledge of System Development Methodologies and have experience across system development stages
e. Lead, capture and assure our clients' security requirements are met
f. Provide timely reports, presentations ad other deliverables as per the Service Level Agreement
Technical Experience:
a. Sound technical knowledge of Microsoft Purview DLP
b. Sound technical knowledge of DLP policy creation, fine-tuning etc along with some troubleshooting experience

Professional Attributes:
a. Inclined to learn new technologies and willing to go extra mile to gain knowledge in other products
b. Good verbal and written communication skills to interact with customers at different levels of the organization

Educational Qualification:
a. Microsoft certification (SC-400, SC-401)
b. ITIL Certification