Quality Auditing Specialist

Quality Auditing Specialist

Skill required: Talent & HR - Talent Management
Designation: Quality Auditing Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Quality Assurance (QA) Specialist ensures training content uses correct, concise, and clear language and is consistent with prescribed guidelines and standards. • Talent HR process • • Graduate in any discipline; prefer degree in English, Technical Writing, Communications, or related field or equivalent experience Work Experience • • 7 to 11 years of working experience in copyediting, proofreading, or reviewing instructional material, preferably in the digital medium. • Support workforce behavior in alignment with the organization s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.
What are we looking for? • • Proven knowledge of English grammar and different English dialects • • Excellent command over written and verbal English and strong communication skills • • Keen attention to detail • • Familiarity with style guides such as the Chicago Manual of Style or in house style guides • • Ability to work with stringent timelines; flexibility and agility to adjust to changing schedules • • Ability to work with a range of subjects and client requirements • • Ability to work independently with minimal direction • • Experience in using Microsoft Office tools (Word, Excel, and PowerPoint)
Roles and Responsibilities: • • Review project deliverables to ensure: • o Instructional quality meets defined objectives and product specifications, if applicable. • o They are free of spelling or grammatical or punctuation errors. • o Conciseness and clarity. • o Reduced repetition of information, unless specifically required by design, if applicable. • o Compliance with agreed style guide and client standards (including tone or voice). • o Consistency (formatting, use of terms, and so on), if applicable. • • Analyze deliverables to identify common errors and ways to minimize them. • • Track and communicate errors in the defined categories for each deliverable and provide feedback to stakeholders. • • Work with the QA Lead to confirm that the appropriate style guide and client standards have been established for client projects. • • Flag and escalate discrepancies, unclear guidance, or evolving expectations in client standards and preferences. • • Identify, track, and report on the quality status of client deliverables. • • Maintain accurate documentation of reviews, including time tracking and reporting logs, and contribute to QA dashboards or metrics reports. • • Work with the QA Lead and client stakeholders in addressing barriers to quality development and coaching team members to address these gaps and improve quality. • • Create and develop mentoring programs, as needed, to coach team members on improving writing quality. • • Engage with team members to track and report engagement drivers and identify challenges and successes. • • Provide project feedback to reporting team members in a timely manner. • • Track growth opportunities and areas of development for reporting team members.