Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Linux Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary:
A seasoned Linux Infrastructure Lead/Architect with 12+ years of enterprise experience, providing strategic technical leadership across L2 and L3 operations. This role is accountable for the overall health, architecture, security, and evolution of the Linux infrastructure landscape. The incumbent will drive cloud-native and hybrid cloud strategies, establish governance frameworks, and serve as the primary technical authority for Linux platforms within the organization.
Strategic Leadership & Architecture
Lead architectural reviews, proof-of-concepts, and technology evaluations.
Drive platform modernisation initiatives including containerisation, immutable infrastructure, and cloud-native operations.
Develop the Linux infrastructure roadmap and present to senior leadership and stakeholders.
L3 Expert Operations
Serve as the ultimate technical escalation authority for critical P1/P2 Linux incidents.
Lead major incident bridges coordinate resolution across teams and vendors.
Perform forensic analysis of complex failures spanning kernel, storage, network, and security layers.
Define RCA standards ensure systemic issues are addressed through architectural improvements.
Own disaster recovery planning, testing, and execution for Linux infrastructure.
Establish capacity planning models and enforce SLA/OLA commitments.
Red Hat Ecosystem – Expert Level
Architect and govern the enterprise RHEL lifecycle management strategy using Red Hat Satellite.
Lead large-scale RHEL migrations, version upgrades (in-place and greenfield), and standardisation projects.
Lead and operate multi-site RHEL HA clusters and geo-redundant configurations.
Cloud & Hybrid Infrastructure – AWS Expert
Architect AWS landing zones and account structures for Linux workloads.
Well versed with multi-region and multi-AZ deployments implement DR on AWS using Route 53, RDS, and replication.
Lead cloud cost governance: Savings Plans, reserved capacity, and cost allocation strategies.
Oversee AWS Security Hub, GuardDuty, Config, and Inspector for compliance-driven Linux operations.
Evaluate and adopt AWS-native services to reduce infrastructure management overhead.
Automation, DevOps & SRE Practices
Establish and govern the infrastructure-as-code (IaC) framework using Terraform, Ansible, and CloudFormation.
Define coding standards, peer-review processes, and CI/CD pipeline integration for infrastructure code.
Champion SRE practices: SLOs, error budgets, toil reduction, and chaos engineering.
Evaluate and adopt emerging automation tools (event-driven automation, AIOps).
Drive integration between ITSM, monitoring, and automation for self-healing infrastructure.
People, Process & Governance
Lead, mentor, and develop a team of Linux administrators
Define hiring criteria, conduct technical interviews, and contribute to workforce planning.
Establish operational governance: change management, CMDB accuracy, and compliance reporting.
Own vendor management for infrastructure tooling and managed service providers.
Represent the Linux infrastructure team in architectural review boards, audits, and steering committees.
SKILLS & COMPETENCIES
Technical Skills Soft Skills & Behaviours
RHEL 7/8/9 – expert-level architecture and operations Visionary technical leadership and strategic thinking
Red Hat Satellite – enterprise governance Executive-level communication and stakeholder management
RHEL HA Clusters – multi-site / geo-redundant design Strong mentoring and talent development capability
AWS Expert: EC2, VPC, Route 53, RDS, S3, CloudFront, EKS, IAM, Security Hub, GuardDuty, Config Ability to manage ambiguity and drive decisions
Terraform – expert-level IaC Terraform Enterprise Vendor and partner relationship management
Ansible – enterprise automation, AWX/Tower governance Budget awareness and business value orientation
Python – advanced scripting infrastructure tooling
CI/CD: Jenkins / GitLab CI / GitHub Actions
Observability: Prometheus, Grafana, ELK/OpenSearch, Datadog
Security: Zero Trust, CIS/STIG, vulnerability lifecycle management
Networking: BGP, OSPF concepts, SD-WAN, TLS/PKI
ITSM: ServiceNow – architecture integration

REQUIRED CERTIFICATIONS (MANDATORY / STRONGLY PREFERRED)
RHCSA + RHCE – required
RHCA (Red Hat Certified Architect) – strongly preferred
Red Hat Specialist certifications (e.g., RHCS in High Availability, Ansible Automation) – desirable
AWS Certified Solutions Architect – Professional – required or to be achieved within 6 months
AWS Certified DevOps Engineer – Professional – desirable
ITIL v4 Foundation – desirable
EDUCATION
Bachelor's degree in Computer Science, IT, or Engineering (required). Master's degree in Technology