Genesys Engineer
Infosys
Work from Office
Full Time
Min. 2 yearsJob Description
Genesys Engineer
Strong experience in Genesys Cloud CX. Hands-on experience with Contact Center and IVR Development. Knowledge of Call Routing, ACD, Dialer, Queue Management, and Reporting. Experience with Architect Flows, Voice Bots, and Chat Bots. Understanding of REST APIs, Web Services, and System Integrations. Experience in troubleshooting Genesys Cloud production issues. Knowledge of SIP, VOIP, CTI, and telephony concepts. Familiarity with Agile development methodology. Experience with CRM integrations such as Salesforce, ServiceNow, or similar platforms. Exposure to AWS/Azure cloud environments. Knowledge of Workforce Management and Quality Monitoring solutions. Genesys Cloud Certifications are an added advantage. Design, develop, and implement solutions using Genesys Cloud CX. Configure and enhance IVR, ACD, inbound/outbound call flows, routing strategies, and queues. Develop and maintain call flows using Architect and Genesys Cloud tools. Integrate Genesys Cloud with CRM, third-party applications, and enterprise platforms using APIs and web services. Configure voice, email, chat, messaging, and digital channels. Troubleshoot and resolve production issues related to contact center applications. Monitor system performance and optimize customer experience workflows. Participate in requirement gathering, solution design, testing, deployment, and support activities. Create technical documentation and provide knowledge transfer to support teams. Collaborate with business stakeholders and cross-functional teams for solution deliveryJob role
Job requirements
About company
Similar jobs you can apply for
Accounts / Finance
Accounts Executive
Key Motor Ventures Private LimitedWork from OfficeFull TimeMin. 1 year
Basic EnglishCustomer Relations Specialist
Vindhya E-InfomediaWork from OfficeFull TimeAny experienceBasic English
Administrative Receptionist
RH Aircon India Pvt. Ltd.Work from OfficeFull TimeMin. 2 yearsGood (Intermediate / Advanced) English
Account Assistant
Delwin PlywoodsWork from OfficeFull TimeMin. 2 yearsBasic EnglishAccounts Executive
Royal Roots ResortsWork from OfficeFull TimeMin. 1 yearBasic English
Accountant/ Accounts Executive
Medmongers Inc.Work from OfficeFull TimeMin. 2 yearsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 9 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!