Lead Technical Support Engineer

Lead Technical Support Engineer

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Duties / Key Accountabilities:

• Lead, mentor, and motivate technical operations professionals and engineers.
• Delegate tasks and manage workloads to foster a collaborative and supportive team.
• Conduct performance reviews, provide feedback, and identify training needs for team growth.
• Oversee the daily operations and maintenance of the IT infrastructure.
• Implement or update monitoring tools to ensure system health and proactively address issues.
• Coordinate the response to incidents and lead the technical triage of critical issues.
• Minimize downtime by quickly resolving problems.
• Automate and optimize processes to improve operational efficiency.
• Manage technical projects from start to finish.
• Act as a technical expert and liaison between the operations team and other departments.
• Gather requirements and ensure technical solutions align with business objectives.

Required Skills:

• A bachelor’s degree in computer science, Information Technology, or a related field is typically required.
• Strong background in IT systems, networks, and software applications, with hands-on experience.
• Proven experience leading or supervising a technical team.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical audiences.
• Experience with monitoring and log management tools (e.g., Splunk, Nagios, Grafana, Zabbix).
• Resilience and adaptability to work in a fast-paced, high-pressure environment.
• Strong organizational and time-management abilities.
• A proactive and innovative mindset focused on continuous improvement.
• Familiarity with DevOps practices and tools for continuous integration and delivery (CI/CD).
• Relevant technical or project management certifications (e.g., ITIL, PMP) are often preferred.

Good To have:

• SSIS
• Monitoring Tool Experience (Zabbix/Nagios)
• VMWare or VSphere
• Out systems
• Java Web App Servers (Wildfly or JBoss)
• Ticketing tool JIRA

Qualifications

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 8 to 12 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Experience Level

Senior Level