Field Sales Executive

Job Description – Field Sales ExecutiveCompany Name: ROBOLTA AI TECHNOVATION LLP

Job Title: Field Sales Executive

Department: Sales & Business Development

Job Location: As per business requirements

Employment Type: Full-Time

Job SummaryWe are looking for a proactive and customer-focused Field Sales Executive to handle customer visits, product demonstrations, sales coordination, product installation, and after-sales technical support for our smart home appliances and robotic cleaning products. The candidate will be responsible for delivering a positive customer experience, supporting sales conversion, maintaining product performance, and ensuring customer satisfaction.

• Daily Duties & Responsibilities1. Customer Interaction & Product DemonstrationConduct live product demonstrations for prospective customers and leads.
• Explain product features, benefits, functionality, and usage clearly.
• Guide customers regarding smart features, product performance, and user experience.
• Educate customers about product maintenance, care, and safety guidelines.
• Address customer queries and provide accurate product-related information.
• 2. Product Installation & Technical SupportHandle product demonstrations, installation, and setup at customer locations whenever required.
• Install and configure robotic cleaning products and ensure proper operational testing.
• Assist customers with mobile application setup and smart connectivity features.
• Provide basic troubleshooting and technical assistance for operational issues.
• Handle installation, servicing coordination, troubleshooting, maintenance guidance, and customer support after sales.
• Resolve product-related concerns within the scope of responsibility and coordinate with the concerned team for issues requiring additional technical assistance.
• Provide technical guidance to ensure efficient product performance and high customer satisfaction.
• 3. Sales Coordination & Follow-UpCoordinate with the sales team for lead updates, customer visits, and follow-ups.
• Support the sales process by addressing product-related queries and assisting customers in making informed purchase decisions.
• Follow up with prospective customers after demonstrations to support lead conversion.
• Maintain effective communication with customers and the internal sales team.
• 4. Product Maintenance & OperationsMaintain demo products and ensure they are functioning properly.
• Keep store display units and demonstration setups clean, active, and ready for customer presentations.
• Check product functionality and report defects, malfunctions, or maintenance requirements promptly.
• Ensure products are handled, stored, and demonstrated appropriately.
• 5. Customer Feedback & ReportingCollect customer feedback regarding product performance, usability, and overall experience.
• Report customer complaints, technical issues, and suggestions to management.
• Maintain daily activity reports, customer visit details, demonstration records, and follow-up updates as required.
• Share relevant customer insights with the sales and technical teams.
• 6. Promotional Activities, Events & Market ResearchSupport promotional activities, exhibitions, store events, and product launches.
• Assist in product awareness campaigns and customer engagement initiatives.
• Conduct market visits and basic market research to understand customer needs, competitor activities, and sales opportunities.
• Participate in promotional campaigns and other business development activities as assigned.
• 7. Additional ResponsibilitiesPerform any other work or duties assigned by the reporting manager or management in accordance with business requirements.
• Coordinate with relevant departments to ensure smooth daily operations and timely resolution of customer concerns.
• Follow company policies, reporting procedures, and professional customer service standards.
• Required Skills & QualificationsGood communication, interpersonal, and customer-handling skills.
• Interest in smart home appliances, robotics, electronics, and technology-based products.
• Basic technical knowledge and the ability to learn product installation and troubleshooting procedures.
• Good presentation, problem-solving, and coordination skills.
• Basic smartphone, mobile application, and computer knowledge.
• Willingness to travel for customer visits, demonstrations, installations, and field activities.
• A two-wheeler and valid driving licence are mandatory for field travel.
• Previous experience in field sales, product demonstrations, electronics, home appliances, or technical customer support will be preferred.
• Salary & BenefitsSalary: As per company standards and candidate experience.
• Performance-based sales incentives, wherever applicable.
• Product training and career growth opportunities.
• Working ConditionsFull-time employment.
• Field visits and customer-location travel as required.
• Weekly off as per the company roster.
• Reporting to the designated reporting manager.

Note: The employee is expected to perform the above duties and any additional responsibilities assigned by management in line with business requirements.