Telecaller

Company: Xobito

Location: Nikol, Ahmedabad, Gujarat

Experience: 0-3 years

Openings: 2-3

About Xobito

Xobito is a WhatsApp customer engagement platform that helps businesses manage customer conversations, sales and support through WhatsApp.

The platform includes a shared team inbox, CRM, broadcasts, auto-responder, WhatsApp Flows and WhatsApp API solutions.

About the Role

We are looking for a Telecaller / Business Development Executive who can connect with businesses across India, understand how they currently manage customer conversations on WhatsApp, identify potential requirements and introduce them to the right Xobito solution.

The role involves outbound calling, lead qualification, follow-ups and short product demos for qualified prospects.

If you are confident on calls, enjoy speaking with business owners and are comfortable working with targets, this role could be a good fit for you.

Key Responsibilities

• Make outbound calls to business owners, founders, operations heads, marketing teams and support managers.
• Understand the prospect's current process for handling customer messages and enquiries on WhatsApp.
• Explain Xobito and its solutions in a simple and clear manner.
• Ask relevant questions to understand customer requirements and qualify leads.
• Classify leads as Hot, Warm or Cold based on their requirement and buying potential.
• Schedule and conduct short 15-minute product demos for qualified prospects.
• Demonstrate relevant features such as the shared inbox, contacts, broadcasts and templates.
• Follow up with prospects through calls, WhatsApp and email.
• Handle basic objections and identify when a lead should be passed to the sales team.
• Maintain accurate call and lead records in the CRM.
• Record call outcomes, requirements, objections, decision-maker details and follow-up dates.
• Achieve daily and monthly calling, lead qualification and demo targets.

Requirements

• Fluent spoken Hindi and Gujarati are mandatory.
• Basic English communication skills for emails, calls and product terminology.
• Good communication and active listening skills.
• Confident and professional phone manner.
• Comfortable making a high volume of outbound calls.
• Comfortable working with daily and monthly targets.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Comfortable learning CRM and other software tools.
• Able to handle rejection positively and maintain consistent follow-up.
• Self-motivated, disciplined and target-oriented.
• Experience in telecalling, telesales, inside sales, BPO, customer support or software sales is preferred.
• Freshers with strong communication skills are welcome.

Preferred

• Experience in product demos, inside sales or business development.
• Experience selling SaaS, software or technology products.
• Basic understanding of WhatsApp Business or CRM/customer support tools.
• Experience speaking with SMBs or business owners.
• Familiarity with AI tools such as ChatGPT or Microsoft Copilot.

Key Skills

• Communication Skills
• Telecalling
• Lead Generation & Qualification
• Inside Sales
• Follow-up
• Customer Handling
• Product Demonstration
• Objection Handling
• CRM Management
• Target Orientation

If you are confident on calls, enjoy interacting with businesses and want to build your career in sales and SaaS, we'd love to hear from you.