Customer Service Executive

Job Summary:

We are looking for a motivated and customer-focused Customer Service Executive to handle customer interactions, provide appropriate assistance, and support sales activities. The candidate will be responsible for understanding customer requirements, providing information about products/services, generating sales opportunities, and ensuring a positive customer experience.

• Key ResponsibilitiesInteract with customers professionally and understand their requirements.
• Provide accurate information and assistance regarding products and services.
• Handle customer queries, requests, and concerns promptly.
• Promote products/services and identify sales opportunities.
• Recommend suitable products/services based on customer needs.
• Achieve assigned sales and customer service targets.
• Follow up with customers and maintain good customer relationships.
• Maintain accurate customer records and required reports.
• Coordinate with the team to ensure smooth day-to-day operations.
• Handle customer feedback and escalate issues when required.
• Ensure professional conduct and adherence to company policies.
• Perform duties at the assigned work area and remain available during scheduled working hours.