Center Manager

CENTRE ADMINISTRATIVE EXECUTIVE

Role & Task Responsibility Document

Role Objective:

To ensure the smooth and systematic functioning of the learning centre by managing enquiries, admissions, batch operations, parent communication, fee collection, records, stock and day-to-day centre administration.

Area of Responsibility

Key Tasks & Responsibilities

1. Enquiry Generation• AGC activities • Referral activities • Centre-based events • Promote centre through Facebook, YouTube, social media, WhatsApp Status & Reels • Maintain enquiry database

2. Enquiry Follow-up & Conversion• Welcome prospective parents/students to the centre and explain admission procedures • Telephonic follow-up on enquiries • Send messages, updates and reminders • Maintain follow-up status and ensure timely conversion

3. Batch Formation & Registration• Complete student registration procedures • Plan batches based on student strength and timings • Check classroom and CI availability • Identify CIs and coordinate their training • Ensure next-level training requirements are planned.

4. Student Onboarding & Academic Coordination• Conduct Brand Promise Pre-Test • Coordinate BSD and Group Formation • Send student/parent Welcome Message • Ensure Batch File and Attendance Registers are ready before commencement • Coordinate with CIs for smooth batch operation

5. Fee Administration• Inform parents regarding first-week fee remittance • Send first-week fee reminder messages • Track fee collection percentage • Follow up on pending fees • Update receipts and payment records • Inform parents regarding annual 7–10% fee revision during June/July, as applicable

6. Registers & Records• Maintain and regularly update Batch Register • Day & Batch Register updation • Attendance Registers • Student records and other centre registers • Ensure records are accurate and up to date

7. Parent & Student Communication• Regular communication with parents and students • Fee/payment updates • Batch/class-related information • Welcome and important centre announcements • Handle routine parent queries and coordinate unresolved issues with the Centre Head

8. Stock & Centre Administration• Monitor stock levels and plan requirements in advance • Maintain Stock Register • Ensure learning materials and centre requirements are available • Update payment/expense records related to centre requirements • Coordinate timely procurement

9. Daily Centre Operations• Ensure centre readiness before classes • Coordinate with CIs and support staff • Monitor daily attendance and batch functioning • Check pending administrative activities • Maintain a clean, organized and parent-friendly centre environment

KEY PERFORMANCE EXPECTATIONSEnquiries → Follow-up → Registration → Batch Formation → Student Onboarding → Attendance → Fee Collection → Parent Communication → Records → Stock Management

The Centre Administrative Executive is responsible for ensuring that no enquiry, admission, fee, attendance, parent communication or administrative task remains unattended.