OPERATION & CUSTOMER COORDINATION EXECUTIVE – LOGISTICS

Operations & Customer Coordination Executive – Logistics

Location: Horamavu, Bangalore | Employment Type: Full-Time | Experience: 0–3 Years (Fresh Graduates Welcome) | Industry: Courier, Express & Logistics 

Role Overview 

Anantaya Enterprises LLP, a Tier-1 Franchise Partner of DTDC Express Ltd., is looking for a proactive and responsible Operations & Customer Coordination Executive – Logistics to support our day-to-day courier and logistics operations.

This is primarily an operations-focused role with significant customer coordination responsibilities. The Executive will support and coordinate shipments throughout their operational lifecycle—from booking and documentation to tracking, customer communication, exception resolution, and successful delivery or closure.

The role involves regular coordination with customers, pickup and delivery teams, DTDC branches/hubs, network teams, and internal operations coordinators.

Key areas of responsibility include:

• Shipment booking, processing and documentation
• Shipment tracking and proactive follow-up
• Customer coordination and status communication
• Exception, escalation and RTO management
• Pickup and delivery coordination
• MIS, reconciliation and operational reporting
• Basic billing, payment and transaction support
• Retail counter support whenever operationally required

The Executive will be expected to take ownership of assigned transactions and operational issues through to closure, rather than simply forwarding queries to other teams.

While this is not primarily a retail counter position, the Executive will be trained on counter operations and expected to support walk-in customers, booking, weighing, packaging guidance, billing and service selection whenever required.

About Anantaya Enterprises LLP 

Anantaya Enterprises LLP is a Tier-1 Franchise Partner of DTDC Express Ltd., operating from Horamavu, Bangalore. We provide courier, express distribution, cargo and logistics solutions to corporate and individual customers across India, along with international shipping services through the DTDC network.

Our focus is built around three principles:

·      Operational Excellence – accuracy, reliability and timely execution

·      Customer Experience – responsive communication and proactive shipment management

·      Continuous Improvement – better processes, technology adoption, data-driven operations and employee development

We believe successful logistics is not simply about moving shipments—it is about providing customers with reliability, visibility and responsive service throughout the delivery journey.

Key Responsibilities 

1. Shipment Booking & Operations 

·      Process domestic and international shipments accurately.

·      Generate AWBs/consignments and ensure correct service selection.

·      Verify weight, dimensions, addresses, KYC and supporting documentation.

·      Ensure accurate system entries, labelling and shipment handover.

2. Shipment Tracking & Exception Management 

·      Proactively track shipments from booking through final delivery.

·      Follow up on delays, misroutes, delivery attempts, RTOs and other exceptions.

·      Coordinate with DTDC branches, hubs and network teams for resolution.

·      Maintain ownership of assigned cases until satisfactory closure.

3. Customer Coordination 

·      Respond professionally and promptly to customer queries.

·      Provide proactive shipment status updates wherever required.

·      Understand customer requirements and coordinate appropriate solutions.

·      Handle complaints and operational concerns with patience and professionalism.

4. MIS, Documentation & Transaction Control 

·      Prepare and maintain daily, weekly and periodic operational MIS.

·      Maintain booking, pending shipment and exception reports.

·      Support reconciliation, billing and payment-related documentation.

·      Ensure operational records are accurate and updated.

5. Pickup & Delivery Coordination 

·      Coordinate scheduled and priority pickups/deliveries with field teams.

·      Communicate customer instructions and operational requirements accurately.

·      Follow up to ensure timely execution.

6. Retail Counter Support 

·      Support counter operations whenever required.

·      Assist walk-in customers with booking, weighing, service selection, documentation, packaging guidance and billing.

·      Explain relevant DTDC services and value-added options.

7. Process Compliance & Shipment Safety 

·      Follow applicable DTDC SOPs and Company processes.

·      Ensure compliance with KYC and prohibited/restricted-item requirements.

·      Maintain accuracy, shipment safety and proper custody of documents and Company assets.

8. Continuous Improvement & Team Support 

·      Identify recurring operational issues and suggest practical improvements.

·      Support colleagues during peak workloads.

·      Contribute towards improving operational efficiency and customer experience.

Our Work Culture 

At Anantaya, we combine professional discipline with a friendly, collaborative and supportive working environment.

We value:

·      Ownership & Accountability – taking responsibility and following commitments through to completion.

·      Teamwork & Communication – supporting colleagues and resolving challenges collaboratively.

·      Learning & Growth – developing knowledge across multiple areas of logistics operations.

·      Recognition & Reward – recognizing and rewarding consistent performance, initiative and meaningful contribution..

·      Continuous Improvement – encouraging ideas that improve efficiency, service quality and customer experience.

·      Respect & Professionalism – treating colleagues, customers and partners with courtesy and respect.

We want employees to learn, contribute, take greater responsibility and grow with the organization.

Qualifications & Skills 

·      Education: Graduate or Diploma holder in any discipline.

·      Experience: Preferably 1–3 years in courier/logistics operations, shipment coordination, customer operations, e-commerce logistics, back-office/front-office

operations or a similar service environment.

·      Previous DTDC/courier/logistics experience is an advantage but not mandatory.

·      Fresh graduates with strong communication skills, computer proficiency, a positive learning attitude and an interest in building a career in logistics are also

encouraged to apply. Appropriate on-the-job training will be provided.

·      Comfortable using MS Excel, email, MIS/reporting tools, web-based applications and operational systems.

·      Good verbal and written communication skills. Working knowledge of English is required; proficiency in Kannada and/or Hindi will be preferred, while knowledge of

other regional languages will be an added advantage.

·      Ability to manage multiple transactions and priorities in a fast-moving environment.

·      Strong attention to detail and accuracy.

·      Patient, responsive and professional in customer interactions.

·      Willingness to take ownership, follow up proactively and work towards closure.

Key Success Metrics (KPIs) 

Performance will primarily be assessed on:

·      Booking and data accuracy

·      Timely shipment processing

·      Proactive tracking and exception closure

·      Customer responsiveness

·      MIS accuracy and timeliness

·      Adherence to DTDC SOPs and Company processes

·      Operational discipline and reliability

·      Overall service and customer experience

Compensation & Benefits 

Annual Compensation: ₹15,000 – ₹30,000 per month, depending on relevant experience, operational capability, communication skills and overall suitability.

Candidates with strong courier/logistics experience and demonstrated capability may be considered beyond the stated range.

Additional benefits include:

·      Annual Loyalty Bonus: Equivalent to one month's eligible salary upon completion of one year of continuous service, payable in October, subject to Company policy

and eligibility conditions.

·      Group Medical Insurance as per applicable Company policy.

·      Performance Recognition & Incentives under applicable Company schemes.

·      Learning & Career Development through practical exposure to end-to-end courier and logistics operations.

Strong performers demonstrating ownership, reliability and the ability to take on greater responsibility will have opportunities to grow with the organization.

Interested in Joining Us? 

We welcome both experienced professionals and promising fresh graduates who are organized, responsible, customer-oriented, comfortable with technology and willing to learn.

If you enjoy solving operational challenges, coordinating with customers and teams, working with systems and data, and taking ownership for transactions through to successful closure, we would be happy to hear from you.

Send your resume to:

Email: madhumita@dtdc.com

WhatsApp: +91 9341440444

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