Telecaller

Job SummaryWe are looking for an enthusiastic and confident Telecaller to connect with prospective customers, introduce our products and services, generate qualified leads, and build strong customer relationships. The ideal candidate should possess excellent communication skills, a persuasive approach, and a customer-first mindset.

• Key ResponsibilitiesMake outbound calls to prospective customers using assigned leads.
• Explain products and services clearly and professionally.
• Understand customer requirements and qualify leads.
• Follow up with interested prospects and schedule appointments or demos for the sales team.
• Handle customer queries and provide accurate information.
• Maintain detailed records of customer interactions in the CRM.
• Achieve daily, weekly, and monthly calling and conversion targets.
• Build and maintain positive customer relationships.
• Stay updated on products, services, and ongoing promotions.
• Required SkillsExcellent verbal communication skills in English and Hindi (additional regional languages are an advantage).
• Strong persuasion and negotiation skills.
• Good listening and interpersonal abilities.
• Basic computer proficiency and familiarity with CRM software or MS Office.
• Ability to work in a target-driven environment.
• Professional attitude with strong customer service skills.
• Qualifications12th Pass or Graduate in any discipline.
• 0–2 years of experience in telecalling, customer service, or sales.
• Freshers with excellent communication skills are encouraged to apply.
• Preferred QualitiesCustomer-focused approach.
• Self-motivated and result-oriented.
• Strong problem-solving skills.
• Ability to manage multiple follow-ups effectively.
• Good time management and organizational skills.
• Key Performance Indicators (KPIs)Daily outbound call volume.
• Lead qualification rate.
• Appointment/demo booking rate.
• Conversion rate.
• Customer satisfaction.
• Accuracy and timeliness of CRM updates.
• BenefitsCompetitive salary with performance-based incentives.
• Career growth and learning opportunities.
• Professional and supportive work environment.
• Performance recognition and rewards.