Telesales Executive

KEY RESPONSIBILITIES

• Respond to new leads promptly, ideally within 2–3 minutes of receipt wherever operationally possible.

• Understand the client's requirement, pain points and concerns before recommending a service.

• Educate the client and recommend the appropriate solution rather than blindly pitching services.

• Present Vision Global Solutions professionally and build confidence through knowledge and clear communication.

• Handle calls, WhatsApp, email and video consultations when required.

• Share relevant checklists, quotations, process information and next steps.

• Follow up consistently and move enquiries toward registration.

• Handle price objections, negotiations and competitor comparisons professionally.

• Defend company pricing through value, expertise, experience and service quality; do not unnecessarily discount.

• Update important interactions and follow-ups accurately in the CRM.

• Achieve assigned sales and revenue targets and contribute consistently to company growth.

TASKS & ACTIVITIES

• Monitor assigned leads and make timely first contact.

• Qualify the enquiry and understand the client's actual requirement.

• Explain relevant visa/passport services, documentation, process, timelines and fees.

• Prepare and share quotations and document checklists.

• Conduct meaningful follow-ups until registration, closure or lead disqualification.

• Handle objections and negotiate within approved company pricing/discount authority.

• Record calls, messages, quotations, follow-ups and status changes in the CRM.

• Report daily lead and sales activity to the reporting manager.

• Maintain professional relationships and pursue repeat business, referrals and references where appropriate.

MEASUREMENT METRICS

• Lead response time.

• Lead contact and engagement rate.

• Follow-up completion and quality.

• Enquiry-to-registration conversion.

• Number and value of registrations.

• Monthly sales/revenue achieved against target.

• CRM accuracy and timely updates.

• Effectiveness in objection handling and competitor comparisons.

• Closing ability without unnecessary discounting.

• Client communication and experience.

• Repeat business and referrals where applicable.

ROLE EXPECTATIONS

• Strong communication and active listening.

• Patience, empathy and ability to understand different client needs.

• Confidence, persuasion and negotiation skills.

• Strong product/service knowledge.

• Consistent follow-up and closing discipline.

• Ability to work under pressure and achieve targets.

• Go-getter attitude with ownership of results.

• Professional conduct across calls, WhatsApp, email and video meetings.

ROLE OBJECTIVE

To convert qualified enquiries into registered clients through timely engagement, consultative selling, effective follow-up and professional objection handling, while contributing consistently to the revenue growth of Vision Global Solutions.