Academic Counsellor

Job Title: Academic Counselor / Front Office Executive

Job Purpose

The Academic Counselor will be responsible for guiding students and parents about foreign language courses (German, French, Spanish, and Mandarin), converting enquiries into admissions, and managing front-office operations while achieving enrollment targets.

Key Responsibilities

1. Student Counselling & Admissions

Explain course details for German, French, Spanish, and Mandarin to walk-in, phone, and online enquiries.

Understand student needs (study abroad, exams, career, hobby learning, etc.) and suggest the right course.

Convince and guide students to complete the admission process.

Explain:

Course levels

Duration

Fees

Batch timings

Certification and exam details

2. Follow-ups & Conversions

Call and follow up with interested students.

Maintain enquiry records and track their status.

Convert maximum enquiries into admissions to meet monthly targets.

3. Front Office & Student Handling

Welcome students and visitors professionally.

Handle student queries, doubts, and complaints politely.

Coordinate between students and faculty.

Keep student data, attendance, and basic records updated.

4. Targets & Reporting

Work toward admission and revenue targets.

Provide daily and weekly updates on:

Enquiries

Admissions

Follow-ups

Payments

5. Promotion & Support

Inform students about new batches, demo classes, exams, and advanced levels.

Support marketing activities like walk-in campaigns, calls, WhatsApp promotions, etc.

Skills Required

Good communication in English (and local language).

Ability to explain courses clearly and confidently.

Convincing and sales-oriented mindset.

Basic computer and CRM/Excel knowledge.

Friendly, patient, and professional attitude.