Billing Coordinator

Job Description – IP Billing ExecutiveDepartment: Billing / Revenue Cycle Management

Designation: IP Billing Executive

Employment Type: Full-Time

Experience: 1–3 years in hospital/IP billing preferred

Qualification: B.Com / BBA / Hospital Administration / Finance or equivalent

Job SummaryThe IP Billing Executive will be responsible for accurate and timely billing of inpatient services, daily bill updates, advance collection, insurance/TPA coordination, discharge billing, payment reconciliation, and resolution of patient billing queries.

• Key ResponsibilitiesPrepare, verify and finalize inpatient (IP/IPD) bills accurately.
• Ensure room charges, doctor consultations, procedures, investigations, pharmacy, consumables and other services are captured correctly.
• Update patient bills on a daily basis and generate interim bills whenever required.
• Verify patient admission, demographic, tariff, package and insurance details.
• Monitor patient advances/deposits and initiate additional deposit requests when required.
• Handle cash, card, UPI and other approved payment collections and issue receipts.
• Adjust advances and process approved refunds, discounts and concessions.
• Coordinate with Nursing, Pharmacy, Laboratory, Radiology, OT and other departments for accurate charge capture.
• Coordinate with Insurance/TPA teams for pre-authorisation, final approval and claim documentation.
• Prepare and submit required documents for cashless and reimbursement claims.
• Follow up on pending approvals, deductions, discrepancies and outstanding payments.
• Prepare final bills and complete billing clearance before patient discharge.
• Explain billing details and resolve queries raised by patients and attendants professionally.
• Maintain billing registers, supporting documents and patient financial records.
• Perform daily collection reconciliation and prepare billing/collection reports.
• Identify billing discrepancies and coordinate with concerned departments for correction.
• Maintain confidentiality of patient and financial information.
• Follow hospital SOPs, billing policies, insurance requirements and applicable accreditation standards.
• Support internal/external audits and other activities assigned by the Billing Manager/HOD.
• Required SkillsGood knowledge of IP/IPD hospital billing processes.
• Basic understanding of Insurance and TPA billing.
• Knowledge of Hospital Information System (HIS/HMS) or hospital billing software.
• Good MS Excel and computer skills.
• Strong numerical and analytical ability.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to handle patients and attendants professionally.
• Ability to work under pressure and meet discharge timelines.
• Willingness to work in rotational shifts, including weekends/holidays if required.
• Key Performance Indicators (KPIs)Billing accuracy and minimal billing errors.
• Timely completion of discharge billing.
• Accurate capture of all billable services.
• Timely insurance/TPA documentation and submission.
• Daily collection and billing reconciliation accuracy.
• Reduction in pending/outstanding bills.
• Patient query resolution and service quality.
• Compliance with hospital billing SOPs.