Branch Manager

Office Timings : 10.00 am to 7.00 pm - Weekly Off : TUESDAY - Place : Jakkur, HSR & Brookefield

Sales & Revenue Generation

1. Achieve monthly sales targets assigned by the management.
2. Develop and implement strategies to increase branch revenue.
3. Promote Ayurvedic treatments, wellness packages and membership plans.
4. Monitor daily sales performance and ensure consistent business growth.
5. Follow up with existing customers for membership renewals and repeat visits.
6. Identify new business opportunities and generate customer leads.
7. Ensure that all staff members actively contribute towards achieving sales targets.

B. Branch Operations & Administration

1. Manage the day-to-day activities of the branch.
2. Ensure the smooth functioning of consultation, treatment, wellness and reception departments.
3. Maintain proper staff attendance, punctuality and discipline.
4. Ensure the branch is clean, hygienic and well maintained.
5. Monitor inventory, medicines, consumables and other branch requirements.
6. Ensure all transactions, appointments and customer details are properly recorded in Ayushman software.
7. Submit daily sales reports, attendance reports and End-of-Day (EOD) reports to Head Office.

C. Staff Management

1. Supervise and coordinate the activities of doctors, therapists and receptionists.
2. Allocate duties and monitor individual employee performance.
3. Ensure staff follow company policies, SOPs and operational guidelines.
4. Conduct regular staff meetings to review sales and operational performance.
5. Report staff absenteeism, misconduct and performance-related issues to Head Office.
6. Motivate and guide employees to achieve their individual and branch targets.

D. Customer Relationship Management

1. Ensure excellent customer service and patient satisfaction.
2. Handle customer complaints and resolve issues professionally.
3. Maintain good relationships with existing and new customers.
4. Ensure proper follow-up with customers regarding consultations, treatments and memberships.
5. Maintain professional standards and confidentiality of customer information.

E. Compliance & Reporting

1. Ensure strict adherence to company rules and regulations.
2. Ensure all consultations, treatments, wellness sessions and memberships are entered correctly into Ayushman software.
3. Monitor staff compliance with attendance, uniform and grooming policies.
4. Ensure proper cash handling and timely submission of collections.
5. Report daily branch performance and operational issues to the management.
6. Implement all instructions and guidelines issued by Head Office.