Customer Support Executive

Customer Support Executive

Experience: 0–1 Year

Job Type: Full-Time

Location: Bengaluru

Department: Customer Support / Operations

Work Location: In Person

About the Role

We are looking for enthusiastic and customer-focused candidates to join our team as Customer Support Executives. This is an excellent opportunity for freshers who have strong English communication skills and are interested in building a career in Customer Support and Operations.

The ideal candidate should be confident, patient, articulate, willing to learn, and comfortable interacting with customers through calls, chats, and emails.

Key Responsibilities

• Handle customer queries and concerns through calls, chats, emails, and other support channels.
• Provide accurate information about products, services, bookings, and processes.
• Understand customer concerns and provide appropriate solutions with guidance from the team.
• Follow up with customers to ensure their issues are resolved.
• Coordinate with internal teams whenever required to resolve customer concerns.
• Maintain accurate records of customer interactions and complaints.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain a professional, polite, and customer-friendly approach.
• Meet defined customer service and response-time targets.
• Learn company processes, products, and customer support procedures.

Requirements

• Freshers or candidates with up to 1 year of experience can apply.
• PUC or above qualification; a degree is preferred.
• Excellent verbal and written English communication skills.
• Strong fluency and confidence in spoken English.
• Good interpersonal and active listening skills.
• Positive attitude and willingness to learn.
• Ability to communicate professionally with customers.
• Good problem-solving and decision-making abilities.
• Basic computer knowledge and familiarity with email and MS Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Candidates interested in building a long-term career in Customer Support and Operations are preferred.

Preferred Skills

Customer Handling | English Fluency | Communication | Active Listening | Problem Solving | Team Coordination | Basic Computer Skills | Customer Service

What We Are Looking For

We are looking for confident, patient, and enthusiastic freshers with excellent English communication skills and a strong willingness to learn. If you are passionate about helping customers and want to develop a career in Customer Support, we would love to hear from you.